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Senior Director, CRM Operations

Requisition ID:  46152
Business Unit:  Fitch Solutions
Category:  Business Development & Sales

New York, NY, US

Date Posted:  Nov 30, 2023

Fitch Solutions is currently seeking a Senior Director, CRM Operations based out of our New York office.

We are seeking a highly experienced and passionate Senior Director of CRM Operations to own the strategic management and operational oversight of our CRM systems to drive sales productivity and business growth at Fitch Solutions and oversee a team responsible for administrative tasks related to client management. The successful candidate will lead a team to handle day-to-day operations and set the roadmap for our CRM.


What We Offer:

  • Great opportunity to join a high growth business with a collaborative, performance driven culture.
  • High visibility across Senior Leadership team and ample professional and career growth opportunities as part of a highly dynamic team that plays a vital part in shaping and executing revenue strategies.


We’ll Count on You to Accomplish (Key Results Area):

  • Oversee the operation and development of the CRM system, ensuring it remains efficient, effective, and aligned with business needs.
  • Develop and implement robust CRM strategies in partnership with the Technology team.
  • Collaborate with various departments (Sales, Marketing, IT, etc.) to integrate CRM operations across the company.
  • Oversee and manage team responsible for administrative tasks related to client management, ensuring the team meet or exceed SLAs and delivers exceptional client experience.
  • Lead and manage the CRM team, providing guidance and setting clear objectives and provide leadership to the broader Revenue Operations team, fostering an environment of continuous learning and improvement.


What You Need to Have:

  • Proven experience in CRM Operations, Revenue/Sales Operations, or Data Analytics.
  • Expert knowledge of CRM systems and practices.
  • Experience in integrating multiple CRMs.
  • Preferably extensive knowledge of sales principles and practices.
  • Strong knowledge of data privacy regulations and data security best practices.


What Would Make You Stand Out:

  • Direct experience as owner of projects involving integration of multiple CRMs.
  • Working knowledge of data and visualization tools (e.g., CRM Analytics, Power BI, SQL, Python, etc.).
  • Demonstrated experience managing projects, end to end, from design to delivery.
  • Passion for learning new systems, processes, and tools.




Why Fitch?

At Fitch Group, the combined power of our global perspectives is what differentiates us. Our global network of colleagues comes together to accomplish things greater than they ever could alone.

Every team member is essential to our business and each perspective is critical to our success. We embrace a diverse culture that encourages a free exchange of ideas, guaranteeing your voice will be heard and your work will have an impact, regardless of seniority.

We are building incredible things at Fitch and we invite you to join us on our journey.


Fitch Solutions is a leading provider of insights, data and analytics. It informs investment strategies, strengthens risk management capabilities and helps identify strategic opportunities.  Its analysts, lawyers, journalists and economists offer in-depth views on credit markets, credit risk, ESG, developed and emerging markets, industry sectors and individual credits. 


Fitch Group is a global leader in financial information services with operations in more than 30 countries. Wholly owned by the Hearst Corporation, we are comprised of three main businesses: Fitch Ratings | Fitch Solutions | Fitch Learning.

For more information please visit our websites: | |


Fitch is committed to providing global securities markets with objective, timely, independent and forward-looking credit opinions. To protect Fitch’s credibility and reputation, our employees must take every precaution to avoid conflicts of interests or any appearance of a conflict of interest. Should you be successful in the recruitment process at Fitch Ratings you will be asked to declare any securities holdings and other potential conflicts prior to commencing employment. If you, or your immediate family, have any holdings that may conflict with your work responsibilities, you may be asked to divest yourself of them before beginning work.


Fitch Group is proud to be an Equal Opportunity and Affirmative Action Employer. We evaluate qualified applicants without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, disability, protected veteran status, and other statuses protected by law.


FOR NEW YORK ROLES ONLY: Expected base pay rates for the role will be between $185,000 and $230,000 per year. Actual salaries will be determined on an individualized basis and may vary based on factors including but not limited to education, training, experience, past performance, and other job-related factors.  Base pay is one part of Fitch’s total compensation package, which, depending on the position, may also include commission earnings, discretionary bonuses, long-term incentives, and other benefits sponsored by Fitch. 






Nearest Major Market: Manhattan
Nearest Secondary Market: New York City

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