Fitch Group is currently seeking a HR Service Center Team Leader – US, Canada and LATAM based out of our Chicago office.  

As a leading, global financial information services provider, Fitch Group delivers vital credit and risk insights, robust data, and dynamic tools to champion more efficient, transparent financial markets. With over 100 years of experience and colleagues in over 30 countries, Fitch Group’s culture of credibility, independence, and transparency is embedded throughout its structure, which includes Fitch Ratings, one of the world’s top three credit ratings agencies, and Fitch Solutions, a leading provider of insights, data and analytics. With dual headquarters in London and New York, Fitch Group is owned by Hearst. 

At Fitch Group, the combined power of our global perspectives is what differentiates us. It is the strength of our business. It comes from people around the world in a shared pursuit: to equal something greater than they could ever accomplish alone. Every team member is essential to our business and every perspective is critical for our success. Develop yourself in a culture that values flexibility, expects your opinion and trusts your decisions. Together we evolve and so will you, in an environment that asks you to challenge yourself – and us.

About the Team

The Fitch HR Service Centre manages the administrative elements of the employee life-cycle from new hire onboarding, transfers through to leavers and plays an important role in ensuring a positive employee and new hire experience.  Team members are based in the United Kingdom, United States and Singapore and we cover all businesses within APAC, EMEA, North America and Mexico.

How You’ll Make an Impact: 

1. Team Management and Leadership:

• Oversee daily operations of the HR service center team, ensuring tasks are completed efficiently and accurately.
• Train and mentor team members, providing guidance to help them achieve their professional goals.
• Conduct performance evaluations, set objectives, and provide feedback to team members.

2. Service Delivery:

• Ensure a high level of customer service is provided to all employees and stakeholders.
• Continuously evaluate and improve HR processes to enhance efficiency and service quality.
• Ensure compliance with company policies, legal requirements, and best practices.

3. Reporting and Analytics:

• Monitor and analyze service center metrics to identify trends and opportunities for optimization.
• Prepare and present regular reports on service center performance to management.

4. Collaboration and Communication:

• Work closely with other HR teams, departments, and external vendors to ensure seamless HR service delivery.
• Maintain clear and effective communication channels within the team and with Stakeholders.

5. Technology and Systems Management:

• Oversee the use and maintenance of HR information systems (HRIS) and other relevant technologies.
• Identify and implement system enhancements to improve service delivery and user experience.

6. Process Automation:

• Recognize areas & implement methods to automate repetitive and time-consuming tasks like data entry, payroll processing, and benefits administration.
• Guide the HR team through the digital transformation process, ensuring a smooth transition to AI and RPA technologies and addressing any resistance to change

You May be a Good Fit if:

• Extensive experience in managing HR operations, including payroll, benefits administration, employee records, and compliance with employment laws.
• Proven track record of leading and managing a team of HR professionals, including recruitment, training, performance management, and career development.
• Strong leadership, communication, and interpersonal skills to inspire and motivate a diverse team.
• Proficiency in HR information systems (HRIS) and other HR technologies, along with the ability to streamline HR processes to enhance efficiency.
• Background in delivering high-quality customer service to internal stakeholders, addressing and resolving HR-related inquiries and issues.
• Ability to analyze HR data and metrics to identify trends, measure performance, and make data-driven decisions.
• Knowledge of US, Canada and LATAM employment laws and regulations, with experience in ensuring compliance and managing HR-related risks.
• Outstanding proficiency in both oral and written communication 

What Would Make You Stand Out: 

• Display strong Employment law and Technical Proficiency
• Display Collaborative and inclusive, focusing on empowering team members and fostering a culture of open communication and mutual respect.
• Leveraging these technologies to enhance HR processes and improve efficiency.

Why Choose Fitch: 

• Hybrid Work Environment: 2 to 3 days a week in office required based on your line of business and location
• A Culture of Learning & Mobility: Dedicated trainings, leadership development and mentorship programs designed to ensure that your time at Fitch will be a continuous learning opportunity
• Investing in Your Future: Retirement planning and tuition reimbursement programs that empower you to achieve your short and long-term goals
• Promoting Health & Wellbeing: Comprehensive healthcare offerings that enable physical, mental, financial, social, and occupational wellbeing
• Supportive Parenting Policies: Family-friendly policies, including a generous global parental leave plan, designed to help you balance career and family life effectively
• Inclusive Work Environment: A collaborative workplace where all voices are valued, with Employee Resource Groups that unite and empower our colleagues around the globe
• Dedication to Giving Back: Paid volunteer days, matched funding for donations and ample opportunities to volunteer in your community

Fitch is committed to providing global securities markets with objective, timely, independent and forward-looking credit opinions. To protect Fitch’s credibility and reputation, our employees must take every precaution to avoid conflicts of interest or any appearance of a conflict of interest. Should you be successful in the recruitment process at Fitch Ratings you will be asked to declare any securities holdings and other potential conflicts prior to commencing employment. If you, or your immediate family, have any holdings that may conflict with your work responsibilities, you may be asked to divest yourself of them before beginning work.

Fitch is proud to be an Equal Opportunity and Affirmative Action Employer. We evaluate qualified applicants without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, disability, protected veteran status, and other statuses protected by law. 

Expected base pay rates for the role will be between $70,000 and $80,000 per year. Actual salaries will be determined on an individualized basis and may vary based on factors including but not limited to education, training, experience, past performance, and other job-related factors.  Base pay is one part of Fitch’s total compensation package, which, depending on the position, may also include commission earnings, discretionary bonuses, long-term incentives, and other benefits sponsored by Fitch.  

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