Quality Manager, Learning Services

Quality Manager

Fitch Learning is currently seeking a Quality Manager, (Learning and Development) based out of our Dubai office and assigned to our client on site at Abu Dhabi, UAE.

As a Learning and Development Quality Manager at our consultancy, you will play a pivotal role in ensuring the highest standards of training quality, impact, and return on investment for a large Middle Eastern Bank client. You will be responsible for evaluating and enhancing the effectiveness of training programs delivered across various mediums, including E-Learning, in-person, and virtual instruction. Your expertise will help shape the frameworks and methodologies used to assess training, and you will conduct sample checks and reporting to ensure continuous improvement.

What We Offer:

• Opportunity to work in a global, dynamic, and growing organization with career advancement prospects.
• A supportive and collaborative work environment that values innovation and creativity.
• Professional development and continuous learning opportunities.

We’ll Count on You To:

• Develop and implement quality assurance frameworks and methodologies for training programs.
• Measure and assess the quality, impact, and ROI of training initiatives.
• Conduct sample checks of training sessions across different mediums and subject matters.
• Analyze training data and generate comprehensive reports on findings.
• Collaborate with training designers and facilitators to ensure alignment with quality standards.
• Provide feedback and recommendations for improving training content and delivery.
• Ensure compliance with industry standards and best practices in training.
• Facilitate regular quality audits and inspections of training programs.
• Support the development of key performance indicators (KPIs) for training effectiveness.
• Design initiatives to enhance learner engagement and satisfaction.
• Coordinate with stakeholders to gather feedback and insights on training programs.
• Develop and maintain documentation related to quality assurance processes.
• Train and mentor staff on quality assurance practices and methodologies.
• Stay updated with the latest trends and advancements in learning and development.

What You Need to Have:

• Proven experience in quality assurance or a similar role within learning and development.
• Strong analytical skills and the ability to interpret data effectively.
• Excellent communication and interpersonal skills.
• Proficiency in using learning management systems (LMS) and other relevant software.
• Knowledge of various training methodologies and mediums.
• Ability to work independently and manage multiple projects simultaneously.

What Would Make You Stand Out:

• Professional Certification in quality assurance or a related discipline.
• Experience working in the banking or financial services sector.
• Familiarity with ROI measurement techniques in training.
• Demonstrated success in improving training programs based on quality assessments.
• Strong project management skills.
• Ability to lead and inspire a team.

Why Fitch?

At Fitch Group, the combined power of our global perspectives is what differentiates us. Our global network of colleagues comes together to accomplish things greater than they ever could alone.

Every team member is essential to our business and each perspective is critical to our success. We embrace a diverse culture that encourages a free exchange of ideas, guaranteeing your voice will be heard and your work will have an impact, regardless of seniority.

We are building incredible things at Fitch and we invite you to join us on our journey.

Fitch Learning is a leader in financial services training. With unrivaled breadth and depth of training, the company delivers learning solutions for apprentices and graduates, to those with 10+ years’ experience in Financial Services.   Our learning solutions encompass expert faculty, e-learning, coaching and blended candidate assessments, improving individual contribution and collective

Fitch Group is a global leader in financial information services with operations in more than 30 countries. Wholly owned by the Hearst Corporation, we are comprised of three main businesses: Fitch Ratings | Fitch Solutions | Fitch Learning.

For more information please visit our websites:  

www.fitchratings.com | www.fitchsolutions.com | www.fitchlearning.com

Fitch is committed to providing global securities markets with objective, timely, independent and forward-looking credit opinions. To protect Fitch’s credibility and reputation, our employees must take every precaution to avoid conflicts of interests or any appearance of a conflict of interest. Should you be successful in the recruitment process at Fitch Ratings you will be asked to declare any securities holdings and other potential conflicts prior to commencing employment. If you, or your immediate family, have any holdings that may conflict with your work responsibilities, you may be asked to divest yourself of them before beginning work.

Fitch Group is proud to be an Equal Opportunity and Affirmative Action Employer. We evaluate qualified applicants without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, disability, protected veteran status, and other statuses protected by law.

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