Senior Associate, Programme Management, Dubai

Senior Associate, Programme Management, Dubai

Fitch Learning is currently seeking a Programme Manger based out of our in Dubai office.

The Programme Management team oversee’s the project management, event planning and logistics of our tailored learning programmes for their designated portfolio of clients. Working closely with the Learning Consultants and our clients, the candidate will manage the delivery of these programmes, from inception to delivery, ensuring that the highest quality of service is always delivered. This role specifically focuses on in-person, blended and online learning programs.

What We Offer:

• A culture of innovation and enthusiasm in teaching and delivering exceptional client services.
• Access to intellectual and practical solutions that empower our clients to thrive in the global marketplace.
• A dynamic and stimulating work environment that fosters career growth and professional development.

We’ll Count on You To:

You will be expected to programme manage all aspects of the execution of the assigned programmes, taking accountability for client satisfaction. You will also be responsible for the following:

• Work with Project Managers to ensure seamless transition of projects to business-as-usual operations.
• Oversee end-to-end execution of workshops including training schedules, travel, eternal vendors, workshop set-up, delegate communication, coordination with client teams etc.
• Provide guidance to the programme management team on material management, including liaising with authors & stakeholders, publishing of material, quality control etc.
• Work with Programme Managers to ensure seamless transition of Academies.
• Project management all aspects of the execution of the assigned programmes (Course or Academy).
• Manage pre-programme activities such as raising tickets (Portals, VILT, Content…etc.), client allocation sheets, logistics and assessments.
• Manage post-programme activities such as compiling feedback, invoicing, production of scorecards and document lessons learnt.
• Dashboard reporting across the various programmes to share with both the client and internal stakeholders.
• Manage high volumes of queries from clients, delegates, and stakeholders.
• Ensuring timely intervention and resolution to maintain project integrity and alignment with objectives.
• Ensure all project metrics are satisfied, and all critical events have taken place.

What You Need to Have:

• To be considered for this role, you will need to demonstrate the following:
• Experience in managing programmes, workshops, or events.
• Proactive in seeking guidance where appropriate.
• Capable of working and coaching team members to complete tasks to a high standard
• Quick to act, thinking ahead, mitigating potential issues before they may happen.
• Excellent communication skills; verbal and written.
• Exceptional attention to detail, time management and prioritisation skills
• Ability to model data product reports in Excel, and analyze the data produced.
• Strong IT skills including fluency in Excel, Word, and PowerPoint
• Experience within Learning and Development and Programme Management is desirable.

What Would Make You Stand Out:

• Exceptional time management and prioritization skills
• Attention to detail.
• Quick to act and responsiveness.
• Ability to think ahead and foresee potential issues before they may happen.
• 360º vision – look beyond the initial tasks and at all aspects of the project.
• High Awareness of client profile and culture
• Good communication skills – spoken and written.
• Inspires trust and confidence in others.

Why Fitch?

At Fitch Group, the combined power of our global perspectives is what differentiates us. Our global network of colleagues comes together to accomplish things greater than they ever could alone.

Every team member is essential to our business and each perspective is critical to our success. We embrace a diverse culture that encourages a free exchange of ideas, guaranteeing your voice will be heard and your work will have an impact, regardless of seniority.

We are building incredible things at Fitch and we invite you to join us on our journey.

Fitch Learning is a leader in financial services training. With unrivaled breadth and depth of training, the company delivers learning solutions for apprentices and graduates, to those with 10+ years’ experience in Financial Services.   Our learning solutions encompass expert faculty, e-learning, coaching and blended candidate assessments, improving individual contribution and collective business performance. 

Fitch Group is a global leader in financial information services with operations in more than 30 countries. Wholly owned by the Hearst Corporation, we are comprised of three main businesses: Fitch Ratings | Fitch Solutions | Fitch Learning.

For more information please visit our websites:  

www.fitchratings.com | www.fitchsolutions.com | www.fitchlearning.com

Fitch is committed to providing global securities markets with objective, timely, independent and forward-looking credit opinions. To protect Fitch’s credibility and reputation, our employees must take every precaution to avoid conflicts of interests or any appearance of a conflict of interest.

Fitch Group is proud to be an Equal Opportunity and Affirmative Action Employer. We evaluate qualified applicants without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, disability, protected veteran status, and other statuses protected by law.

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