IT Change & Adoption - Senior

IT Change & Adoption Senior

Fitch Group is currently seeking a Technology Adoption & Change Management, Senior, based out of our London office.

The Technology Adoption and Change Management function is a key part of our strategy to empower our colleagues with the best tools and practices to enhance their productivity and collaboration. As a Change and Adoption- Senior, based out of our London office, you will join a dynamic team that designs and delivers engaging learning solutions, effective communication campaigns, and comprehensive support services for various technology initiatives across the organization. You will have the opportunity to:

- Work on a variety of projects involving different technologies, platforms, and audiences

- Apply your creativity and innovation to develop user-friendly and interactive learning materials and videos

- Collaborate with stakeholders and subject matter experts to understand their needs and expectations

- Evaluate the impact and effectiveness of your solutions and continuously seek feedback and improvement

- Contribute to a culture of learning and change readiness among your colleagues and clients

What We Offer:

If you are looking for a challenging and rewarding role that will expand your horizons and enhance your skills, this is the opportunity for you. As a member of this team, you will have a unique insight into all departments in the organization. You will develop a deep understanding of their ways of working and look for creative ways to improve using the adoption of technology. You will also have the support of a great technology and data team with cross-functional collaboration. You will be able to learn from the best and share your ideas with leaders across the business. This is a chance to make a real impact and grow your career in a dynamic and innovative environment.

We’ll Count on You To:

- Engage and empower the champions community with regular training, roadmap updates, and early insights into the technology roadmap

- Consult with teams to explore possible solutions for business areas to improve their ways of working

- Produce video content and how-to guides to facilitate colleague learning and education on various technology topics

- Craft exciting communications for projects using different channels and formats, such as emails, intranet articles, chat bot notifications and presentations

- Simplify complex technology topics into bite-sized learning topics and modules that help colleagues understand and apply them in their work

- Manage stakeholder expectations and deliverables with regards to timelines, training and support for different technology initiatives

- Manage a portfolio of initiatives with appropriate change enablement plans, stakeholder maps and communication plans

- Identify and track relevant metrics to measure the success of initiatives and adapt change plans accordingly

- Collaborate with other change enablement colleagues across the organization to share best practices and learnings

- Partner with the HR team to improve the onboarding experience for new colleagues

What You Need to Have:

- 2-5 years of experience in technology adoption, change management, employee experience or similar.

- Excellent communication skills and the ability to collaborate with diverse stakeholders

- Strong experience in learning, development, education/teaching

- Experience and confidence presenting to large, diverse audiences in person and in virtual meetings

- Creative problem-solving skills and a knack for finding innovative solutions

- A sense of fun and a flair for incorporating pop culture references into projects, communications and materials

- A strong interest in technology and how it can enhance work processes and outcomes

- A passion for enabling colleagues to learn new skills and work more efficiently

- Flexibility to work across different time zones, from APAC to the west coast of North America

- Knowledge of Change Management principles, methodologies and tools eg. Prosci ADKAR model.

- Qualifications such as Prosci or APMG Change Management qualifications or willingness to work towards them

What Would Make You Stand Out:

- Proficiency in the Microsoft suite, including but not limited to OneDrive, SharePoint, Teams and the Power Platform

- Knowledge of Enterprise CRM systems like SalesForce or Dynamics365

- Experience in creating engaging content, both static and video-based. Familiarity with Camtasia video editing software (or equivalent) is a plus

Why Fitch?

At Fitch Group, the combined power of our global perspectives is what differentiates us. Our global network of colleagues comes together to accomplish things greater than they ever could alone.

Every team member is essential to our business and each perspective is critical to our success. We embrace a diverse culture that encourages a free exchange of ideas, guaranteeing your voice will be heard and your work will have an impact, regardless of seniority.

We are building incredible things at Fitch and we invite you to join us on our journey.

Fitch Group is a global leader in financial information services with operations in more than 30 countries. Wholly owned by the Hearst Corporation, we are comprised of three main businesses: Fitch Ratings | Fitch Solutions | Fitch Learning.

For more information please visit our websites:  

www.fitchratings.com | www.fitchsolutions.com | www.fitchlearning.com

Fitch is committed to providing global securities markets with objective, timely, independent and forward-looking credit opinions. To protect Fitch’s credibility and reputation, our employees must take every precaution to avoid conflicts of interests or any appearance of a conflict of interest. Should you be successful in the recruitment process at Fitch Ratings you will be asked to declare any securities holdings and other potential conflicts prior to commencing employment. If you, or your immediate family, have any holdings that may conflict with your work responsibilities, you may be asked to divest yourself of them before beginning work.

Fitch Group is proud to be an Equal Opportunity and Affirmative Action Employer. We evaluate qualified applicants without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, disability, protected veteran status, and other statuses protected by law.

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