Product Specialist

Product Specialist

Fitch Solutions, Product Specialist Team is currently seeking a Product Specialist based out of our London office.

The Product Specialist Team is dedicated to ensuring a best-in-class end-to-end experience to our non-Web customers. The team’s focus is to provide in-depth product expertise to maximize sales conversion rates and ensure seamless platform integration. 

What We Offer:

• Client facing SME for fixed delivery channels in a high-performing team
• Collaborative work environment with key stakeholders across the business including sales, product and service teams as well as clients
• Opportunity for professional growth and development

We’ll Count on You To:

• Support revenue generation, retention and growth via in-depth product and content expertise throughout the client lifecycle
• Partner with sales to generate and convert new business, including non-Web, new logo and cross-sales opportunities, while assisting with new and existing opportunities.
• Onboard new Feed, API, and Excel Add-in clients to optimize user experience, ensure seamless platform integration, and boost customer engagement.
• Collaborate with product, data and service teams during the pre-sales and post-sales phase to ensure high customer satisfaction
• Act as the subject matter expert for the Fitch Connect platform
• Understand clients’ workflow and advise on best way to meet their needs
• Provide tailored training and support to prospects and clients
• Build and maintain custom Excel Add-In templates
• Proactively engage Feed, API, and Excel Add-in clients to understand their needs, increase product adoption, provide relevant product updates and gather feedback.
• Act as the Voice of the Customer for the non-Web space to help drive the product roadmap
• Build and maintain superior customer relationships
• Record client interactions in Salesforce in a timely and accurate manner in line with team processes and KPIs
• Participate in ad hoc projects as required

What You Need to Have:

• Considerable experience in a client facing role
• Experience with product and/or content integration
• Excellent Excel skills
• Experience with FTP and/or API would be an asset
• Superior written and verbal communication skills in English, including strong presentation abilities
• Proven success in building and maintaining trusting relationships with clients
• Strong time management and organizational skills to prioritize workload and demands

What Would Make You Stand Out:

• Self-motivated, proactive and driven
• Fixed income, financial and/or macroeconomic data knowledge
• Experience within a bank, vendor or other financial institution
• Experience with Excel Add-ins, including building templates and models
• Western European language fluency would be an asset

Why Fitch?

At Fitch Group, the combined power of our global perspectives is what differentiates us. Our global network of colleagues comes together to accomplish things greater than they ever could alone.

Every team member is essential to our business and each perspective is critical to our success. We embrace a diverse culture that encourages a free exchange of ideas, guaranteeing your voice will be heard and your work will have an impact, regardless of seniority.

We are building incredible things at Fitch and we invite you to join us on our journey.

Fitch Solutions provides data, research and analytics to support informed decisions.  We help clients excel at managing their credit risk, offer deep insight into the debt investment market, and provide comprehensive intelligence about the macroeconomic environment.

Fitch Group is a global leader in financial information services with operations in more than 30 countries. Wholly owned by the Hearst Corporation, we are comprised of three main businesses: Fitch Ratings | Fitch Solutions | Fitch Learning.

For more information, please visit our websites:  

www.fitchratings.com | www.fitchsolutions.com | www.fitchlearning.com

Fitch is committed to providing global securities markets with objective, timely, independent and forward-looking credit opinions. To protect Fitch’s credibility and reputation, our employees must take every precaution to avoid conflicts of interests or any appearance of a conflict of interest. Should you be successful in the recruitment process at Fitch Ratings you will be asked to declare any securities holdings and other potential conflicts prior to commencing employment. If you, or your immediate family, have any holdings that may conflict with your work responsibilities, you may be asked to divest yourself of them before beginning work.

Fitch Group is proud to be an Equal Opportunity and Affirmative Action Employer. We evaluate qualified applicants without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, disability, protected veteran status, and other statuses protected by law.

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