Programme Manager

Programme Manager – Corporate Solutions

Fitch Learning is currently seeking a Programme Manager based out of our London office.

The purpose of this role is to support and oversee the delivery of tailored learning programs for Fitch Learning clients. Often blended solutions, these can be complex programs covering multiple topics, the focus of the role will be on supporting the logistical elements of classroom training and the administration of online portals and e-learning. 

What We Offer:

• Amazing local and global Programme Management team.
• Great personal and professional development
• Good benefits and exposure to a global training company.

We’ll Count on You To:

• Manage the logistical elements of all phases of tailored learning programmes, consisting of short 2-3 days course and longer more complex early career programmes
• Working closely with Learning and Development teams to understand learning outcomes and requirements of programmes
• Creating project plans and schedules based on information gathered during the discovery phase
• Project manage internal teams and stakeholders involved in delivery of all aspects of the programmes
• Work closely with clients to understand measures of success and developing strategies for Fitch Learning to demonstrate how those measures have been met
• Drive the debriefing phase, collating qualitative and quantitative feedback from all programme stakeholders
• Consider the learner journey and how delegates performance is measured and quantified
• Take ownership for a defined portfolio of clients, strengthening the relationship and managing all programme and reporting needs

• Assist with portal and e-learning management including but not limited to:

1. Creating and sending of Joining Instructions
2. Management of delegate records
3. Editing of client portal content
4. Creating learning pathways
5. Configuration and testing

• Collate and distribute periodic reports for clients using internal and third-party systems
• Data Management: format and import of data into client portals
• Monitor virtually delivered training using meeting/training platforms
• Contribute to reviewing and enhancing team processes and objectives

What You Need to Have:

• Previous experience of managing clients and stakeholders in Learning and Development environments
• Quick thinker; able to respond quickly to challenges and deal with unforeseen issues
• Excellent influencer, able to build relationships with internal teams as well as clients and learners
• Experience of preparing MI
• Strong organizational skills and ability to manage multiple programmes simultaneously
• Experience working in fast paced, service led environment

What Would Make You Stand Out:

• Understanding of Learning Management Systems
• Good understanding of Learning Outcomes, setting measures of success and optimising learner journeys
• Experience using Virtual Meeting/Training platforms such as Zoom and WebEx would be beneficial
• Basic knowledge of SCORM would be an advantage

Why Fitch?

At Fitch Group, the combined power of our global perspectives is what differentiates us. Our global network of colleagues comes together to accomplish things greater than they ever could alone.

Every team member is essential to our business and each perspective is critical to our success. We embrace a diverse culture that encourages a free exchange of ideas, guaranteeing your voice will be heard and your work will have an impact, regardless of seniority.

We are building incredible things at Fitch and we invite you to join us on our journey.

Fitch Learning partners with clients to deepen knowledge, develop skills and enhance conduct, delivering positive business outcomes. We have centers in established financial hubs including London, New York, Singapore, Dubai and Hong Kong. We are committed to understanding complex client needs across fast paced financial markets around the world. Our learning solutions encompass expert faculty, e-learning, coaching and blended candidate assessments, improving individual contribution and collective business performance.

Fitch Group is a global leader in financial information services with operations in more than 30 countries. Wholly owned by the Hearst Corporation, we are comprised of three main businesses: Fitch Ratings | Fitch Solutions | Fitch Learning.

For more information please visit our websites:  

www.fitchratings.com | www.fitchsolutions.com | www.fitchlearning.com

Fitch is committed to providing global securities markets with objective, timely, independent and forward-looking credit opinions. To protect Fitch’s credibility and reputation, our employees must take every precaution to avoid conflicts of interests or any appearance of a conflict of interest. Should you be successful in the recruitment process at Fitch Ratings you will be asked to declare any securities holdings and other potential conflicts prior to commencing employment. If you, or your immediate family, have any holdings that may conflict with your work responsibilities, you may be asked to divest yourself of them before beginning work.

Fitch Group is proud to be an Equal Opportunity and Affirmative Action Employer. We evaluate qualified applicants without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, disability, protected veteran status, and other statuses protected by law.