Senior Collaboration Engineer

Fitch Group’s Collaboration Services team within the Technology & Data organization is currently seeking a Collaboration Support Engineer based out of our London office. 

As a leading, global financial information services provider, Fitch Group delivers vital credit and risk insights, robust data, and dynamic tools to champion more efficient, transparent financial markets. With over 100 years of experience and colleagues in over 30 countries, Fitch Group’s culture of credibility, independence, and transparency is embedded throughout its structure, which includes Fitch Ratings, one of the world’s top three credit ratings agencies, and Fitch Solutions, a leading provider of insights, data and analytics. With dual headquarters in London and New York, Fitch Group is owned by Hearst.  

Fitch's Technology & Data Team is a dynamic department where innovation meets impact. Our team includes the Chief Data Office, Chief Software Office, Chief Technology Office, Emerging Technology, Shared Technology Services, Technology, Risk and the Executive Program Management Office (EPMO). Driven by our investment in cutting-edge technologies like AI and cloud solutions, we’re home to a diverse range of roles and backgrounds united by a shared passion for leveraging modern technology to drive projects that matter to our organization and clients. We are also proud to be recognized by Built In as a “Best Place to Work in Technology” 3 years in a row. Whether you're an experienced professional or just starting your career, we offer an exciting and supportive environment where you can grow, innovate, and make a difference.  

Want to learn more about a career in technology and data at Fitch?  

Visit: https://careers.fitch.group/content/Technology-and-Data/  

How You'll Make An Impact:

• Manage escalations from enterprise Service Desk on a day-to-day basis to provide technical support and guidance for all Microsoft 365 platforms: SharePoint, Teams, OneDrive, and Exchange Online
• Be a critical member of team that is responsible for the day-to-day engineering and support of all core Microsoft 365 services: SharePoint, Teams, OneDrive, Exchange and Entra ID
• Partner with senior Collaboration Services Engineers on enterprise-wide initiatives, specifically related to SharePoint
• Work closely with senior IT staff to implement best practices and optimize the use of Microsoft 365 applications across the organization.

 You May be a Good Fit if: 

• 3 -5-years of experience in Information Technology support
• Intermediate level experience supporting Microsoft technologies in a professional setting
• Thirst for knowledge and willingness to learn and grow
• Excellent communication skills, with the ability to explain technical concepts to non-technical users.
• Ability to work as part of a team with a strong focus on end user experience

 What Would Make You Stand Out:  

• Subject Matter Expertise with any of the Microsoft 365 platforms: SharePoint Online, Teams, OneDrive, Exchange Online or Azure/Entra AD

• Experience with Microsoft Power platform (Power Apps, Power Automate and Power BI)
• PowerShell scripting
• Prior experience working in a regulated industry

Why Choose Fitch:  

• Hybrid Work Environment: 2 to 3 days a week in office required based on your line of business and location  

• A Culture of Learning & Mobility: Dedicated trainings, leadership development and mentorship programs designed to ensure that your time at Fitch will be a continuous learning opportunity 

• Investing in Your Future: Retirement planning and tuition reimbursement programs that empower you to achieve your short and long-term goals 

• Promoting Health & Wellbeing: Comprehensive healthcare offerings that enable physical, mental, financial, social, and occupational wellbeing 

• Supportive Parenting Policies: Family-friendly policies, including a generous global parental leave plan, designed to help you balance career and family life effectively 

• Inclusive Work Environment: A collaborative workplace where all voices are valued, with Employee Resource Groups that unite and empower our colleagues around the globe 

• Dedication to Giving Back: Paid volunteer days, matched funding for donations and ample opportunities to volunteer in your community 

Fitch is committed to providing global securities markets with objective, timely, independent and forward-looking credit opinions. To protect Fitch’s credibility and reputation, our employees must take every precaution to avoid conflicts of interest or any appearance of a conflict of interest. Should you be successful in the recruitment process at Fitch Ratings you will be asked to declare any securities holdings and other potential conflicts prior to commencing employment. If you, or your immediate family, have any holdings that may conflict with your work responsibilities, you may be asked to divest yourself of them before beginning work.  

Fitch is proud to be an Equal Opportunity and Affirmative Action Employer. We evaluate qualified applicants without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, disability, protected veteran status, and other statuses protected by law.  

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