HR Coordinator

HR Service Centre Coordinator 

Fitch Group is currently seeking a HR Service Centre Co-ordinator  based out of our Manchester office.

Fitch’s HR Service Centre team support activities across the entire employee life-cycle from hire to retire.  This global team plays an important role in ensuring a positive employee experience through all interactions. Fitch operates in more than 30 countries  with HR Service Centre team members based in United Kingdom, United States and Singapore catering to all business’s lines within the following regions, APAC, EMEA, North America and Mexico.

What We Offer:

• Work in a constantly changing environment within a dynamic and diverse team
• Exposure to a wide range of HR processes with opportunities to participate in larger HR projects
• Continuous growth and development

We’ll Count on You To:

• Execute people transactions across the entire employee lifecycle, including recruiting/onboarding through to off-boarding
• Be accountable and proactive, ensuring all queries and tasks are resolved accurately and within Service Level Agreement (SLA), escalating where appropriate to the Team Leader.
• Build a strong knowledge repository of processes 
• Participate in delivering and executing HR Services Strategy

What You Need to Have:

• Experience of working within a fast-paced HR Operations/HR Service Centre environment
• Strong understanding of local legal requirements in your specific region e.g. UK right to work checks, data privacy requirements
• Experience of managing HR processes in a matrix /complex organization
• Strong analytical and problem-solving skills to be able to monitor volumes, escalate concerns and identify process improvements
• Excellent interpersonal and communication skills,
• An ability to effectively engage with stakeholders at all levels
• Meticulous attention to detail, with strong ownership at work

What Would Make You Stand Out:

• Comfortable with data and technology, including virtual collaboration tools, and using data to inform decisions
• A positive customer service mindset,
• Be a team player with a desire to support others and continuously raise the bar
• Anticipate customer and stakeholder needs with proactive follow through
• Experience with process optimization or continuous improvement is a plus

Why Fitch?

At Fitch Group, the combined power of our global perspectives is what differentiates us. Our global network of colleagues comes together to accomplish things greater than they ever could alone.

Every team member is essential to our business and each perspective is critical to our success. We embrace a diverse culture that encourages a free exchange of ideas, guaranteeing your voice will be heard and your work will have an impact, regardless of seniority.

We are building incredible things at Fitch and we invite you to join us on our journey.

Fitch Group is a global leader in financial information services with operations in more than 30 countries. Wholly owned by the Hearst Corporation, we are comprised of three main businesses: Fitch Ratings | Fitch Solutions | Fitch Learning.

For more information please visit our websites:  

www.fitchratings.com | www.fitchsolutions.com | www.fitchlearning.com

Fitch is committed to providing global securities markets with objective, timely, independent and forward-looking credit opinions. To protect Fitch’s credibility and reputation, our employees must take every precaution to avoid conflicts of interests or any appearance of a conflict of interest. Should you be successful in the recruitment process at Fitch Ratings you will be asked to declare any securities holdings and other potential conflicts prior to commencing employment. If you, or your immediate family, have any holdings that may conflict with your work responsibilities, you may be asked to divest yourself of them before beginning work.

Fitch Group is proud to be an Equal Opportunity and Affirmative Action Employer. We evaluate qualified applicants without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, disability, protected veteran status, and other statuses protected by law.

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