Process Analyst, Manchester - 3-month contract

Ratings Operations is currently seeking a Business Process Analyst based out of our Manchester office.

The Ratings Business Analytics (RBA) team at Fitch Ratings reports to the COO and provides in-depth strategic analysis to enhance business outcomes. By employing a data-driven approach, RBA collaborates with Ratings Operations and other groups to evaluate new initiatives and recommend process improvements. Their efforts aim to achieve firm-wide objectives, including improved operational efficiency, revenue growth, and new product development.

What We Offer:

• High Visibility: Gain exposure to senior leadership, including the COO, and collaborate with key stakeholders across the organization.
• Professional Development: Enhance your skill set through involvement in strategic initiatives and process improvement projects that drive significant business results.
• Innovative Environment: Work within a data-driven team that leverages advanced analytical techniques to optimize business processes and develop new products.
• Collaborative Team: Join a supportive and dynamic team that values diverse perspectives and fosters a culture of continuous improvement and innovation.

We’ll Count on You To:

• Liaise with key stakeholders in Operations and across Fitch to sufficiently capture detailed requirements which facilitate system and business process design, testing, and deployment
• Analyze and document complex sales and billing processes including “current state” and “to-be state” processes; with a goal of identifying existing inefficiencies and streamlining in future state
• Develop comprehensive process documentation, including process maps, flowcharts, and standard operating procedures (SOPs)
• Review any existing documentation to confirm the documented process is consistent with the process currently followed by the relevant groups within the business
• Utilize process mapping and analysis techniques to identify bottlenecks, inefficiencies, and opportunities for improvement and optimization (i.e. BPMN, UML, etc.)
• Partner with technical teams on story creation, backlog grooming, and other Scrum processes as needed
• Identify, mitigate, and raise concerns of risks and issues related to the delivery of any projects

What You Need to Have:

• Bachelor’s degree required
• Experience in process analysis, business analysis, or a related field within the financial services industry
• Proficiency in process mapping and analysis tools (e.g. Visio, etc.)
• Solid stakeholder interviewing skills to document current state processes
• Strong capabilities in PowerPoint, Excel, and Word
• A collaborative nature; a team player who works effectively with colleagues and project stakeholders
• Strong interpersonal skills, demonstrating an ability to work well with teams & stakeholders
• Strong written and verbal communication skills

What Would Make You Stand Out:

• Experience in Billing or Finance projects a plus
• Prior Credit Ratings experience or knowledge a plus
• This role will work with global stakeholders, so some flexibility on working hours would be appreciated

Why Fitch?

At Fitch Group, the combined power of our global perspectives is what differentiates us. Our global network of colleagues comes together to accomplish things greater than they ever could alone.

Every team member is essential to our business and each perspective is critical to our success. We embrace a diverse culture that encourages a free exchange of ideas, guaranteeing your voice will be heard and your work will have an impact, regardless of seniority.

We are building incredible things at Fitch and we invite you to join us on our journey.

Fitch Group is a global leader in financial information services with operations in more than 30 countries. Wholly owned by the Hearst Corporation, we are comprised of three main businesses: Fitch Ratings | Fitch Solutions | Fitch Learning.

For more information please visit our websites:  

www.fitchratings.com | www.fitchsolutions.com | www.fitchlearning.com

Fitch is committed to providing global securities markets with objective, timely, independent and forward-looking credit opinions. To protect Fitch’s credibility and reputation, our employees must take every precaution to avoid conflicts of interests or any appearance of a conflict of interest. Should you be successful in the recruitment process at Fitch Ratings you will be asked to declare any securities holdings and other potential conflicts prior to commencing employment. If you, or your immediate family, have any holdings that may conflict with your work responsibilities, you may be asked to divest yourself of them before beginning work.

Fitch Group is proud to be an Equal Opportunity and Affirmative Action Employer. We evaluate qualified applicants without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, disability, protected veteran status, and other statuses protected by law.

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