Process Analyst - Director Level

Fitch Ratings is a leading provider of credit ratings, commentary and research. Dedicated to providing value beyond the rating through independent and prospective credit opinions, Fitch Ratings offers global perspectives shaped by strong local market experience and credit market expertise. The additional context, perspective and insights we provide has helped investors fund a century of growth and make important credit judgments with confidence.

Department overview:

Reporting to the COO of Fitch Ratings, the Ratings Business Analytics (RBA) team provides in-depth strategic analysis to drive better outcomes for Fitch Ratings. Using a data-driven approach, RBA works closely with Ratings Operations heads and other groups throughout Fitch Ratings to develop strategic analyses, evaluate costs/benefits for new initiatives, and produce recommendations toward process improvements and re-engineering.  These efforts support firm-wide strategic objectives that will deliver significant business results such as improved operational efficiency, revenue growth and the development of new products.

Role Responsibilities:

• Work with a team of experienced, subject matter experts to improve processes and solve live business problems and contribute to strategically important business opportunities
• Review Ratings processes and develop comprehensive process documentation, including process maps, flowcharts, and standard operating procedures (SOPs)
• Work on a variety of interesting projects and business cases across the entire ratings business with a wide variety of stakeholders
• Review any existing documentation to confirm the documented process is consistent with the process currently followed by the relevant groups within the business
• Responsible for various deliverables such as process flows, data flows, use cases, process documentation, impact analyses, and other project artefacts and process work
• Utilize process mapping and analysis techniques to identify bottlenecks, inefficiencies, and opportunities for improvement and optimization (i.e. BPMN, UML, etc.)
• Identify aspects of the Ratings process that can be standardized or automated, especially leveraging technology solutions or AI; provide recommendations for implementation
• Work with IT and Ratings Squads to align process improvements with technology enhancements and system improvements
• Stay abreast of industry trends and best practices in process optimization and bring innovative ideas to the organization

Requirements

• Bachelor’s degree required
• Minimum 5 years of experience in process analysis, business analysis, or a related field within the financial services industry
• Proficiency in process mapping and analysis tools (e.g. Visio, etc.)
• Solid stakeholder interviewing skills to document current state processes
• Proven track record of successfully implementing process improvement initiatives
• Knowledge of process mining and related technologies
• Strong capabilities in PowerPoint, Excel, and Word
• A collaborative nature; a team player who works effectively with colleagues and project stakeholders
• The ability to multi-task effectively and prioritize different assignments while maintaining accuracy and adhering to tight deadlines
• Superb follow-through; propensity to approach tasks and goals with an ownership mentality.
• Strong interpersonal skills, demonstrating an ability to work well with teams & stakeholders
• Strong written and verbal communication skills
• Prior Credit Ratings experience or knowledge a plus

Fitch is committed to providing global securities markets with objective, timely, independent and forward-looking credit opinions. To protect Fitch’s credibility and reputation, our employees must take every precaution to avoid conflicts of interests or any appearance of a conflict of interest. Should you be successful in the recruitment process at Fitch Ratings you will asked to declare any securities holdings and other potential conflicts for you and your Family Members prior to commencing employment. If you, or your Family Members, have any holdings that may conflict with your work responsibilities, they must be sold before beginning work. In certain roles, employees and their Family Members may be limited to investments in diversified mutual funds only.

Fitch complies with all laws governing employment in each jurisdiction in which it operates, and provides equal opportunity to all applicants and employees.  All applications will be considered without regard to race, colour, religion, gender, national origin, age, disability, marital or veteran status, sexual orientation, and other status protected by applicable laws.

For more information about this policy, please visit the code of ethics and conduct page - http://www.fitchratings.com/web/en/dynamic/about-us/code-of-ethics-and-conduct.jsp

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