Sales Support Associate, Singapore

At Fitch, we have an open culture where employees are able to exchange ideas and perspectives, throughout the organization, irrespective of their seniority. Your voice will be heard allowing you to have a real impact. We embrace diversity and appreciate authenticity encouraging an environment where employees can be their true selves. Our inclusive and progressive approach helps us to keep a balanced perspective.  Fitch is also committed to supporting its employees by advancing conversations around diversity, equity and inclusion.  Fitch’s Employee Resource Groups (ERGs) have been established by employees who have joined together as a workplace community based on similar backgrounds or life experiences.  Fitch’s ERGs are available to connect employees with others within the organization to offer professional and personal support.

With our expertise, we are not only creating data and information, but also producing timely insights from every angle to influence decision making in this ever changing and highly competitive market. We have a relentless hunger to innovate and unlock the power of human insights and to drive value for our customers. There has never been a better time to make an impact and we invite you to join us on this journey.

Fitch Solutions provides data, research and analytics that help clients excel at managing their credit risk, offer deep insight into the debt investment market, and provide comprehensive intelligence about the macroeconomic environment. All available on our platform, Fitch Connect, designed and built using our credit, macro and industry expertise to help you make more informed decisions.

Sales Support Associate, Singapore

Fitch Solutions is currently seeking a Sales Support Associate based out of our Singapore office.

The Sales Middle Office team is seeking a Sales Support Associate to aid the Sales team in the processing of their opportunities and troubleshooting any other Salesforce issues they may encounter.

The primary function of the Sales Middle Office team is to work with Sales, Client Services, Sales Operations and other teams within Fitch Solutions in a number of areas including supporting the Global Sales team in the processing of opportunities, design, set up and management of clients’ access, setting commercial pricing strategy and the management of enhancements to Salesforce. 

What We Offer:

• Excellent opportunity for the right candidate in a time of expansion of size and responsibilities within the team. 
• Opportunity to gain experience and knowledge of Fitch Solutions products and operational processes.  

 We’ll Count on You To:

• Support the Sales Team in processing Salesforce opportunities and agreements daily.
• Troubleshoot both technical and user-related issues.
• Advise Sales on the best practices for  contract processing via Salesforce 
• Work with work with the sales teams to increase their knowledge of the Salesforce Contract Lifecycle Management process.  
• Identify and report Salesforce system bugs and enhancements to the Salesforce Product Owner. 
• Improve sales processes within the Salesforce environment.
• Maintain up-to-date supporting documentation and internal systems.

What You Need to Have:

• Experience in a Sales Support function. 
• Demonstrable knowledge of sales processes using a CRM tool such as Salesforce. 
• Customer service orientation (Sales Teams are your client). 
• Strong analytical and creative problem-solving skills. 
• Ability to manage multiple tasks and prioritize effectively. 
• Proficient in written and verbal communication in English.
• Excellent organizational skills. 
• Ability to work effectively with all levels of the organization; track record of developing relationships grounded in trust and credibility. 

What Would Make You Stand Out:

• Proven ability to work effectively with all levels of the organization.
• A track record of developing relationships based on trust and credibility.
• Self-motivated with a willingness and aptitude to lean about Fitch business process and products. 
• Adaptability to thrive in a fast-paced and evolving environment.  
• Knowledge of Jira / Confluence

Fitch Group is a global leader in financial information services with operations in more than 30 countries. Wholly owned by the Hearst Corporation, we are comprised of three main businesses: Fitch Ratings | Fitch Solutions | Fitch Learning.

For more information please visit our websites:  www.fitchratings.com | www.fitchsolutions.com | www.fitchlearning.com

Fitch is committed to providing global securities markets with objective, timely, independent and forward-looking credit opinions. To protect Fitch’s credibility and reputation, our employees must take every precaution to avoid conflicts of interests or any appearance of a conflict of interest. Should you be successful in the recruitment process at Fitch Ratings you will be asked to declare any securities holdings and other potential conflicts prior to commencing employment. If you, or your immediate family, have any holdings that may conflict with your work responsibilities, you may be asked to divest yourself of them before beginning work.

Fitch is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.

#LI-FC1 #LI-hybrid #LI-Learning