Director, Client Relationship Mgmt

At Fitch, we have an open culture where employees are able to exchange ideas and perspectives, throughout the organization, irrespective of their seniority. Your voice will be heard allowing you to have a real impact. We embrace diversity and appreciate authenticity encouraging an environment where employees can be their true selves. Our inclusive and progressive approach helps us to keep a balanced perspective.  Fitch is also committed to supporting its employees by advancing conversations around diversity, equity and inclusion.  Fitch’s Employee Resource Groups (ERGs) have been established by employees who have joined together as a workplace community based on similar backgrounds or life experiences.  Fitch’s ERGs are available to connect employees with others within the organization to offer professional and personal support.

With our expertise, we are not only creating data and information, but also producing timely insights from every angle to influence decision making in this ever changing and highly competitive market. We have a relentless hunger to innovate and unlock the power of human insights and to drive value for our customers. There has never been a better time to make an impact and we invite you to join us on this journey.

Fitch Learning partners with clients to deepen knowledge, develop skills and enhance conduct, delivering positive business outcomes. We have centers in established financial hubs including London, New York, Singapore, Dubai and Hong Kong. We are committed to understanding complex client needs across fast paced financial markets, globally. Our learning solutions encompass expert faculty, e-learning, coaching and blended candidate assessments, improving individual contribution and collective business performance.

Director, Client Relationship Manager

Fitch Learning is currently seeking a Client Relationship Manager based out of our Toronto office.

The purpose of this role is to proactively cultivate new accounts while effectively managing a defined portfolio of existing strategic client accounts, growing these through developing strong relationships with client contacts across the organization. You will work with your clients to understand their needs and, working with our subject-matter-experts, to design solutions to address these needs. In doing so, you will achieve or exceed an agreed revenue target.

What We Offer:

• The opportunity to work collaboratively with the team to design creative learning solutions for our financial services clients
• To be the key contact with our clients, developing and growing the relationship and adding value
• Access to a wealth of learning resources for self-development (courses, eLearning, professional certifications) to enable you to develop your knowledge and understanding of the financial markets

We’ll Count on You To:

• Proactively build new accounts through strategic analysis, proactive outreach, and networking
• Proactively build existing accounts through networking, strategic analysis and sourcing referrals from internal business groups

• Understand the financial markets, products and operating environment that our clients work in, to enable you to support the design of new learning and development solutions that add value to our clients

• Manage data and information closely and accurately, by using our Salesforce system to record and track your account developments
• Produce regular revenue forecasts that are built from your pipeline. You will be required to justify and explain these clearly
• Handing projects over to the program management team to deliver and manage, once the projects have been commercially secured and contracts negotiated, whilst retaining escalation, commercial and ongoing relationship management oversight of the project

What You Need to Have:

• A strong background in sales/business development, ideally within the financial services education sector
• A track record of working to, and achieving revenue targets
• Ability to understand client strategy to develop a learning solution
• Excellent communication skills and a consultative selling approach

What Would Make You Stand Out:

• Prior experience and understanding of the financial markets industry
• Prior experience in financial education
• Strong consultative skills
• Used to working in a small team, with the ability of being flexible and adaptable to what the client and business need is

Why Fitch?

Fitch Learning is a leader in financial services training. With unrivaled breadth and depth of training, the company delivers learning solutions new entrants into the industry, to those with 10+ years’ experience in Financial Services.   A truly global company we have offices in New York, Toronto, London, Singapore, Hong Kong, Riyadh and Dubai, providing services to many of worlds banks and financial institutions.

Fitch Learning is part of the wider Fitch Group. Fitch Group is a global leader in financial information services with operations in more than 30 countries. Fitch Group is wholly owned by the Hearst Corporation.

At Fitch Group, the combined power of our global perspectives is what differentiates us. Our global network of colleagues comes together to accomplish things greater than they ever could alone.

Every team member is essential to our business and each perspective is critical to our success. We embrace a diverse culture that encourages a free exchange of ideas, guaranteeing your voice will be heard and your work will have an impact, regardless of seniority.

We are building incredible things at Fitch and we invite you to join us on our journey.

For more information please visit our websites:  

www.fitchratings.com | www.fitchsolutions.com | www.fitchlearning.com

Fitch is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.

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