Client Relationship Director, Fitch Learning - Toronto, Canada

Fitch Learning is a leader in financial services training. With unrivaled breadth and depth, the company delivers learning solutions for apprentices, graduates, and those with 10+ years’ experience in Financial Services. Our offerings include expert faculty, e-learning, coaching, and blended assessments, improving individual and collective business performance. Fitch Learning is a Fitch Solutions company.

Working at Fitch Learning provides the opportunity to be part of a global leader in financial education, committed to delivering cutting-edge training solutions. You'll collaborate with a team of experts dedicated to empowering professionals with the skills and knowledge needed to excel in the finance industry. By joining us, you'll be at the forefront of innovation in professional education, contributing to impactful learning experiences that drive career advancement and industry success.

This role is focused on proactively building new accounts through strategic market and client analysis, outreach, and networking. Additionally, the role involves managing a defined portfolio of strategic client accounts and expanding them by developing strong relationships with contacts across the organization. You will collaborate with clients to understand their needs and, alongside our subject-matter experts, design solutions to address these needs, aiming to achieve or exceed an agreed revenue target.

Fitch Learning is currently seeking a Client Relationship Director based out of our Toronto office.

How You’ll Make an Impact:

•    Serve as the key contact for developing new clients and enhancing existing relationships.
•    Collaborate with the team to design creative learning solutions for our financial services clients.
•    Access a wealth of learning resources for self-development, including courses, eLearning, and professional certifications, to enhance your knowledge of the financial markets.
•    Build new accounts through strategic market and client analysis, outreach, and networking.
•    Engage clients and prospects with a consultative-first sales approach to understand their purpose, priorities, goals, and learning needs, and propose holistic solutions.
•    Expand existing accounts through networking, strategic analysis, and sourcing referrals from internal business groups.
•    Understand the financial markets, products, and operating environment in which our clients operate, supporting the design of new learning and development solutions.
•    Manage data and information accurately using our Salesforce system to record and track account developments.
•    Produce regular revenue forecasts based on your pipeline, with clear justification and explanations.
•    Hand over projects to the program management team for delivery and management once commercially secured and contracts negotiated, while retaining oversight of escalation, commercial, and ongoing relationship management.

You May be a Good Fit if:

•    You have a strong background in sales/business development, ideally within the financial services education sector.
•    You possess a track record of achieving revenue targets.
•    You have the ability to understand client strategy to develop learning solutions.
•    You demonstrate excellent communication skills and a consultative selling approach.

What Would Make You Stand Out:

•    Experience and understanding of the financial markets industry.
•    Background in financial education.
•    Strong consultative skills.
•    Ability to work effectively in a small team, demonstrating flexibility and adaptability to meet client and business needs.

Why Choose Fitch:

•    Hybrid Work Environment:3 days a week in office required based on your line of business and location.
•    A Culture of Learning & Mobility: Dedicated trainings, leadership development and mentorship programs designed to ensure that your time at Fitch will be a continuous learning opportunity.
•    Investing in Your Future: Retirement planning and tuition reimbursement programs that empower you to achieve your short and long-term goals.
•    Promoting Health & Wellbeing: Comprehensive healthcare offerings that enable physical, mental, financial, social, and occupational wellbeing.
•    Supportive Parenting Policies: Family-friendly policies, including a generous global parental leave plan, designed to help you balance career and family life effectively.
•    Inclusive Work Environment: A collaborative workplace where all voices are valued, with Employee Resource Groups that unite and empower our colleagues around the globe
•    Dedication to Giving Back: Paid volunteer days, matched funding for donations and ample opportunities to volunteer in your community.

Fitch is committed to providing global securities markets with objective, timely, independent and forward-looking credit opinions. To protect Fitch’s credibility and reputation, our employees must take every precaution to avoid conflicts of interest or any appearance of a conflict of interest. Should you be successful in the recruitment process at Fitch Ratings you will be asked to declare any securities holdings and other potential conflicts prior to commencing employment. If you, or your immediate family, have any holdings that may conflict with your work responsibilities, you may be asked to divest yourself of them before beginning work.

Fitch is proud to be an Equal Opportunity and Affirmative Action Employer. We evaluate qualified applicants without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, disability, protected veteran status, and other statuses protected by law.

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