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Customer Success, Warsaw

Requisition ID:  46283
Business Unit:  Fitch Solutions
Category:  Customer Success

Warsaw, WP, PL

Date Posted:  Jan 24, 2024

Customer Success – Warsaw

Fitch Solutions is currently seeking a customer success manager to support our BMI clients, based out of our newly created Warsaw office.

We’re an ambitious fast paced customer success team and are now expanding globally to cover more of our BMI client base. The team operates globally across a number of locations including Toronto, New York, London,  Warsaw, Dubai, Tokyo , Hong Kong and Singapore


What We Offer:

  • Excellent opportunity to join a growing team in a highly regarded organization
  • Exceptional scope for personal development and career growth with perpetual learning opportunities
  • Collaborative work environment in a cross functional role working across sales, product, business and operations


We’ll Count on You To:

  • Work with a defined set of customers within the MENA region.
  • Develop a deep understanding of our client’s organizational structure, use cases, day to day function to drive value and success with their use of BMI products and services. Act as a problem solver to understand pain points and work with clients to ensure they reach their desired outcomes utilizing BMI products
  • Grow customer lifetime value by building and maintaining strong relationships and serving as the voice of the customer internally
  • Provide tailored training and support to clients
  • Build and maintain outstanding client relationships
  • Proactively engage ‘at risk’ clients, discovering trends for churn, optimizing processes and implementing best practice for retention
  • Discover ongoing opportunities for clients to utilize BMI products including cross sell and upsell
  • Ensure subscriptions are configured and optimized including appropriate alerts, searches, personalization
  • Work collaboratively with sales, product and business lines to ensure we meet our overall business goals.


What You Need to Have:

  • Have a customer first approach
  • Strong relationship management and interpersonal skills with good EQ
  • A can do attitude and problem solving mentality
  • Proven success in building and maintaining trusted relationships
  • Strong time management and organizational skills


What Would Make You Stand Out:

  • Additional languages such as French, German, Spanish, Arabic would be a plus.
  • Prior customer success experience within financial or SaaS industry including experience of increasing adoption and retention metrics
  • Self motivated, proactive and driven
  • Proficiency with Salesforce


Why Fitch?

At Fitch, we have an open culture where employees are able to exchange ideas and perspectives, throughout the organization, irrespective of their seniority. Your voice will be heard allowing you to have a real impact. We embrace diversity and appreciate authenticity encouraging an environment where employees can be their true selves. Our inclusive and progressive approach helps us to keep a balanced perspective.  Fitch is also committed to supporting its employees by advancing conversations around diversity, equity and inclusion.  Fitch’s Employee Resource Groups (ERGs) have been established by employees who have joined together as a workplace community based on similar backgrounds or life experiences.  Fitch’s ERGs are available to connect employees with others within the organization to offer professional and personal support.

With our expertise, we are not only creating data and information, but also producing timely insights from every angle to influence decision making in this ever changing and highly competitive market. We have a relentless hunger to innovate and unlock the power of human insights and to drive value for our customers. There has never been a better time to make an impact and we invite you

In an uncertain macroeconomic environment, BMI's systematic, independent and data-driven market insights, analysis and forecasts enable customers to recognize and assess risks and opportunities across markets and industries. For almost 40 years, we have provided impartial views to support our customers’ strategic plans and investment decisions


Fitch Group is a global leader in financial information services with operations in more than 30 countries. Wholly owned by the Hearst Corporation, we are comprised of three main businesses: Fitch Ratings | Fitch Solutions | Fitch Learning.

For more information please visit our websites: | |

Fitch is committed to providing global securities markets with objective, timely, independent and forward-looking credit opinions. To protect Fitch’s credibility and reputation, our employees must take every precaution to avoid conflicts of interests or any appearance of a conflict of interest. Should you be successful in the recruitment process at Fitch Ratings you will be asked to declare any securities holdings and other potential conflicts prior to commencing employment. If you, or your immediate family, have any holdings that may conflict with your work responsibilities, you may be asked to divest yourself of them before beginning work.

Fitch Group is proud to be an Equal Opportunity and Affirmative Action Employer. We evaluate qualified applicants without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, disability, protected veteran status, and other statuses protected by law.






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