Digital Customer Success Manager, Warsaw

Fitch Solutions is currently seeking a Digital Customer Success Manager based out of our Warsaw office.

Fitch Solutions is a leading provider of insights, data and analytics. It informs investment strategies, strengthens risk management capabilities and helps identify strategic opportunities. Its analysts, lawyers, journalists and economists offer in-depth views on credit markets/risk and individual credits, ESG, developed and emerging markets, and industry sectors. Fitch Solutions is part of Fitch Group, a global leader in financial information services with operations in over 30 countries. Fitch Group is owned by Hearst.

Step into a role on the Fitch Solutions Commercial Team, where your talent for fostering client relationships meets unparalleled opportunities for professional development and visibility in the financial market intelligence space. Joining us means immersing yourself in a dynamic, fast-paced environment, supported by the strong foundation of a leading financial services group. Our diverse portfolio of powerful brands and products showcases our commitment to collaboration and innovation, proving that we are stronger together. With numerous opportunities for growth and a culture that celebrates every success, the Fitch Solutions Commercial Team is where your career can thrive, and you can make a meaningful impact.

About the Team

Join our growing team in Warsaw, Poland.

How You’ll Make an Impact: 

• Lead the digital onboarding process for new clients ensuring an optimal customer experience
• Utilise data and analytics to track usage patterns and identify risk and opportunities for growth
• Write engaging email copy to drive successful digital customer journeys
• Gather customer feedback and insights to inform product development and enhance customer experience 
• Provide regular updates on customer success metrics to internal stakeholders
• Deliver engaging content to customer support centre
• Design and deliver ‘office hours’ training sessions

You May be a Good Fit if:

• Previous experience in a customer success or marketing role with client facing experience
• Strong written English skills
• Resourceful and creative
• Excellent organizational skills  

What Would Make You Stand Out: 

• Proven customer first approach
• Good data and analytical ability
• Previous experience with customer success tools eg Gong and Gainsight
• Additional languages such as French, German, Spanish or Portuguese would be an advantage
• Previous experience of financial services

Why Choose Fitch: 

• Hybrid Work Environment: 2 to 3 days a week in office required based on your line of business and location
• A Culture of Learning & Mobility: Dedicated trainings, leadership development and mentorship programs designed to ensure that your time at Fitch will be a continuous learning opportunity
• Investing in Your Future: Retirement planning and tuition reimbursement programs that empower you to achieve your short and long-term goals
• Promoting Health & Wellbeing: Comprehensive healthcare offerings that enable physical, mental, financial, social, and occupational wellbeing
• Supportive Parenting Policies: Family-friendly policies, including a generous global parental leave plan, designed to help you balance career and family life effectively
• Inclusive Work Environment: A collaborative workplace where all voices are valued, with Employee Resource Groups that unite and empower our colleagues around the globe
• Dedication to Giving Back: Paid volunteer days, matched funding for donations and ample opportunities to volunteer in your community

Fitch is committed to providing global securities markets with objective, timely, independent and forward-looking credit opinions. To protect Fitch’s credibility and reputation, our employees must take every precaution to avoid conflicts of interest or any appearance of a conflict of interest. Should you be successful in the recruitment process at Fitch Ratings you will be asked to declare any securities holdings and other potential conflicts prior to commencing employment. If you, or your immediate family, have any holdings that may conflict with your work responsibilities, you may be asked to divest yourself of them before beginning work.

Fitch is proud to be an Equal Opportunity and Affirmative Action Employer. We evaluate qualified applicants without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, disability, protected veteran status, and other statuses protected by law.

*We kindly ask you to submit a cover letter along with your resume when completing the application. Thank you!*

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