Sales Support Associate

Fitch Solutions is currently seeking a Sales Support Associate based out of our Warsaw office.

Fitch Solutions is a leading provider of insights, data and analytics. It informs investment strategies, strengthens risk management capabilities and helps identify strategic opportunities. Its analysts, lawyers, journalists and economists offer in-depth views on credit markets/risk and individual credits, ESG, developed and emerging markets, and industry sectors. Fitch Solutions is part of Fitch Group, a global leader in financial information services with operations in over 30 countries. Fitch Group is owned by Hearst.

Step into a role on the Fitch Solutions Commercial Team, where your talent for fostering client relationships meets unparalleled opportunities for professional development and visibility in the financial market intelligence space. Joining us means immersing yourself in a dynamic, fast-paced environment, supported by the strong foundation of a leading financial services group. Our diverse portfolio of powerful brands and products showcases our commitment to collaboration and innovation, proving that we are stronger together. With numerous opportunities for growth and a culture that celebrates every success, the Fitch Solutions Commercial Team is where your career can thrive, and you can make a meaningful impact.

About the Team

The Sales Contracting & Operations team is seeking a Sales Support Associate to aid the Sales team in the processing of their opportunities and troubleshooting any other Salesforce issues they may encounter.

The primary function of the Sales Contracting & Operations team is to work with Sales, Customer Services, Finance Operations and other teams within Fitch Solutions in a number of areas including supporting the Global Sales team in the processing of opportunities, design, set up and management of customers’ access, setting commercial pricing strategy and the management of enhancements to Salesforce. 

How You’ll Make an Impact: 

• Support and assist the Sales Team with daily processing of Salesforce opportunities and agreements. 
• Trouble shooting errors (system or human). 
• Advising Sales on the best way to process a contract via Salesforce 
• Work with the sales teams to increase their knowledge of the Salesforce Contract Lifecycle Management process.  
• Identify areas of process improvement within Sales use of the Salesforce environment and work with the team to execute. 
• Ensure all supporting documentation and internal systems are regularly monitored and up to date with correct information. 

You May be a Good Fit if:

• You have experience working in a Sales Support function and/or demonstrable knowledge of a sales process using a CRM tool such as Salesforce
• You can work effectively with all levels of the organization; track record of developing relationships grounded in trust and credibility. 
• You demonstrate a strong commitment to serving sales teams as internal customers, ensuring their needs and expectations are met with a high level of support and responsiveness.
• Your analytical problem-solving skills are highly developed.
• You exhibit strong written and verbal communication skills, ensuring clarity and effectiveness in all interactions and documentation.

What Would Make You Stand Out: . 

• Self-motivated with a willingness and aptitude to lean about Fitch business process and products. 
• Ability to work in a fast-paced and changing environment. 
• Excellent organizational skills.
• Knowledge of Jira / Confluence

Why Choose Fitch: 

• Hybrid Work Environment: 3 days a week in office required 
• A Culture of Learning & Mobility: Dedicated trainings, leadership development and mentorship programs designed to ensure that your time at Fitch will be a continuous learning opportunity
• Investing in Your Future: Retirement planning and tuition reimbursement programs that empower you to achieve your short and long-term goals
• Promoting Health & Wellbeing: Comprehensive healthcare offerings that enable physical, mental, financial, social, and occupational wellbeing
• Supportive Parenting Policies: Family-friendly policies, including a generous global parental leave plan, designed to help you balance career and family life effectively
• Inclusive Work Environment: A collaborative workplace where all voices are valued, with Employee Resource Groups that unite and empower our colleagues around the globe
• Dedication to Giving Back: Paid volunteer days, matched funding for donations and ample opportunities to volunteer in your community

Fitch is committed to providing global securities markets with objective, timely, independent and forward-looking credit opinions. To protect Fitch’s credibility and reputation, our employees must take every precaution to avoid conflicts of interest or any appearance of a conflict of interest. Should you be successful in the recruitment process at Fitch Ratings you will be asked to declare any securities holdings and other potential conflicts prior to commencing employment. If you, or your immediate family, have any holdings that may conflict with your work responsibilities, you may be asked to divest yourself of them before beginning work.

Fitch is proud to be an Equal Opportunity and Affirmative Action Employer. We evaluate qualified applicants without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, disability, protected veteran status, and other statuses protected by law. 

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