Fitch Learning | Senior Associate, Strategic Planning - Dubai, United Arab Emirates

Fitch Learning is a leader in financial services training. With unrivaled breadth and depth, we deliver learning solutions for apprentices, graduates, and experienced professionals across Financial Services through expert faculty, e-learning, coaching, and blended assessments. Working at Fitch Learning means joining a global leader in professional education, collaborating with experts to deliver impactful learning that drives business performance.

As a Senior Associate in the Strategic Planning team, you will support the end-to-end planning and scheduling of training resources across MEA and APAC. You will build and maintain resourcing plans, ensure accurate schedules in our Planning system, and produce timely management information (MI) to support decision-making. You’ll work closely with regional stakeholders, faculty, and vendors to align resources with demand and contribute to continuous improvement of planning practices.

About the Team

• Collaborative global planning team partnering with stakeholders across regions
• Central to the business with high visibility into delivery operations
• Strong opportunities for professional development and cross-regional exposure

How You’ll Make an Impact

• Support strategic resource planning and scheduling for MEA and APAC, aligning training delivery with demand forecasts and confirmed bookings
• Build and maintain detailed resourcing plans using historical and forecasted demand; flag capacity risks, cross-skilling opportunities, and hiring needs to the Manager
• Maintain accurate schedules and data quality within the Planning system; ensure changes are reflected promptly
• Produce timely, accurate MI reports and dashboards; track key performance metrics (utilization, fill rates, on-time scheduling, variance to plan)
• Contribute to best practices in planning processes, data hygiene, and stakeholder communication
• Coordinate with faculty, vendors, and internal teams to resolve conflicts, optimize utilization, and support seamless delivery

You May Be a Good Fit if You Have

• 3–5 years of experience in resource planning, workforce management, or scheduling within a fast-paced environment (professional services, training, consulting, or similar)
• Strong stakeholder management skills; able to influence and collaborate with indirect teams, vendors, and third parties
• Strong analytical and critical-thinking abilities; comfortable translating complex data into actionable scheduling decisions
• Proficiency with Microsoft Office (Excel, PowerPoint, Word); familiarity with workforce management or planning software
• Clear, concise communication skills and attention to detail

What Would Make You Stand Out

• Experience managing multiple concurrent scheduling projects and meeting deadlines across competing priorities
• Working knowledge of data visualization/analysis tools (e.g., Power BI, Qlik Sense) and comfort building basic dashboards or reports
• Commercial awareness and understanding of business operations to align planning with organizational goals
• Exposure to Financial Services or professional education environments

Why Choose Fitch

• Hybrid Work Environment: 3 days a week in office required, based on line of business and location
• A Culture of Learning & Mobility: Dedicated trainings, leadership development, and mentorship programs
• Investing in Your Future: Retirement planning and tuition reimbursement programs
• Promoting Health & Wellbeing: Comprehensive healthcare offerings
• Supportive Parenting Policies: Family-friendly policies, including generous global parental leave
• Inclusive Work Environment: Employee Resource Groups and a culture where all voices are valued
• Dedication to Giving Back: Paid volunteer days, matched funding for donations, and community engagement

At Fitch Group, the combined power of our global perspectives is what differentiates us. Our colleagues come together to achieve more than they could alone. Every team member is essential, and every perspective matters. We embrace a diverse culture that encourages a free exchange of ideas, ensuring your voice is heard and your work has impact.

For more information, please visit our websites: www.fitchratings.com | www.fitchsolutions.com | www.fitchlearning.com

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