AI Enablement Associate

Fitch Group is currently seeking an AI Enablement Associate based out of our London office.  

As a leading, global financial information services provider, Fitch Group delivers vital credit and risk insights, robust data, and dynamic tools to champion more efficient, transparent financial markets. With over 100 years of experience and colleagues in over 30 countries, Fitch Group’s culture of credibility, independence, and transparency is embedded throughout its structure, which includes Fitch Ratings, one of the world’s top three credit ratings agencies, and Fitch Solutions, a leading provider of insights, data and analytics. With dual headquarters in London and New York, Fitch Group is owned by Hearst. 

Fitch's Technology & Data Team is a dynamic department where innovation meets impact. Our team includes the Chief Data Office, Chief Software Office, Chief Technology Office, Emerging Technology, Shared Technology Services, Technology, Risk and the Executive Program Management Office (EPMO). Driven by our investment in cutting-edge technologies like AI and cloud solutions, we’re home to a diverse range of roles and backgrounds united by a shared passion for leveraging modern technology to drive projects that matter to our organization and clients. We are also proud to be recognized by Built In as a “Best Place to Work in Technology” 3 years in a row. Whether you're an experienced professional or just starting your career, we offer an exciting and supportive environment where you can grow, innovate, and make a difference. 

Want to learn more about a career in technology and data at Fitch?

Visit: https://careers.fitch.group/content/Technology-and-Data/

About the Team

AI Enablement and Governance is a highly visible, cross-functional team responsible for establishing and enforcing AI governance frameworks, partnering closely with business and technology leaders to enable responsible, value-driven use of AI across Fitch. The team is refining processes using automation to efficiently guide stakeholders through risk-based AI governance workflows.

How You’ll Make an Impact: 

Content and Communications

• Update and maintain internal websites and portals with the latest AI initiatives, enhancements, and guidance.
• Draft clear, engaging communications (e.g., announcements, FAQs, how-to guides) to drive awareness and adoption of AI tools.
• Prepare periodic newsletters highlighting AI trends, use cases, best practices, and internal success stories.

Research and Insights

• Research relevant content on AI usage for business workflows, including automation opportunities and productivity improvements.
• Track the latest AI trends, tools, and industry developments; synthesize findings into actionable insights for stakeholders.

Training and Enablement

• Design, prepare, and facilitate customized training sessions on AI and related tools for diverse user groups.
• Develop training materials and demos tailored to business functions and workflows.
• Gather feedback to continuously improve training effectiveness and user experience.

Operational Support

• Provide day-to-day operational support for internal AI chatbots, supporting business usage and adoption.
• Partner with technical teams to triage issues, track performance, and coordinate enhancements.
• Maintain documentation, runbooks, and knowledge bases for AI tools and processes.

Testing and Adoption

• Coordinate user testing and pilots for new AI features or workflows; define test plans, collect feedback, and report results.

You May be a Good Fit if:

• Familiarity with AI concepts and applications in business and financial workflows; a strong interest in staying current with AI trends.
• Understanding of and comfort working with financial content and analysis (e.g., financial statements, market commentary, models, KPI tracking); able to translate technical topics into practical guidance for financial analysts and business stakeholders.
• Strong written and verbal communication skills; able to translate technical topics into practical guidance.
• Excellent collaboration skills; proven team player comfortable working across functions (Product, Tech, Ops, Comms) and engaging with business users.
• Organized and detail-oriented; able to manage multiple priorities and meet deadlines.
• Experience preparing and delivering training (live sessions and self-serve materials) to non-technical audiences.
• Experience updating internal websites/portals and creating clear, user-friendly content.
• Operational support experience for digital tools or chatbots is a plus.
• Tools: Experience with intranet/CMS platforms, collaboration tools (SharePoint, Confluence, Teams), slide creation, analytics dashboards; familiarity with generative AI tools preferred.

What Would Make You Stand Out: 

Personal Attributes:

• Passionate about AI and its potential to improve business outcomes.
• Customer-centric mindset, focusing on usability and adoption.
• Proactive, resourceful, and comfortable with ambiguity.
• Empathetic communicator who listens and adapts to audience needs.

Preferred Experience:

• Bachelor’s degree in a relevant field (e.g., Information Systems, Computer Science, Business Administration Data/Analytics, Communications, or similar) or equivalent experience.
• 2+ years in enablement, communications, product operations, training, or similar roles.
• Exposure to AI governance, prompt design, or chatbot content management.
• Experience coordinating user testing or pilots and synthesizing feedback into recommendations.

Why Choose Fitch: 

• Hybrid Work Environment: 2 to 3 days a week in office required based on your line of business and location
• A Culture of Learning & Mobility: Dedicated trainings, leadership development and mentorship programs designed to ensure that your time at Fitch will be a continuous learning opportunity
• Investing in Your Future: Retirement planning and tuition reimbursement programs that empower you to achieve your short and long-term goals
• Promoting Health & Wellbeing: Comprehensive healthcare offerings that enable physical, mental, financial, social, and occupational wellbeing
• Supportive Parenting Policies: Family-friendly policies, including a generous global parental leave plan, designed to help you balance career and family life effectively
• Inclusive Work Environment: A collaborative workplace where all voices are valued, with Employee Resource Groups that unite and empower our colleagues around the globe
• Dedication to Giving Back: Paid volunteer days, matched funding for donations and ample opportunities to volunteer in your community

Fitch is committed to providing global securities markets with objective, timely, independent and forward-looking credit opinions. To protect Fitch’s credibility and reputation, our employees must take every precaution to avoid conflicts of interest or any appearance of a conflict of interest. Should you be successful in the recruitment process at Fitch Ratings you will be asked to declare any securities holdings and other potential conflicts prior to commencing employment. If you, or your immediate family, have any holdings that may conflict with your work responsibilities, you may be asked to divest yourself of them before beginning work.

Fitch is proud to be an Equal Opportunity and Affirmative Action Employer. We evaluate qualified applicants without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, disability, protected veteran status, and other statuses protected by law.

#LI-Group

#LI-AT

#LI-Hybrid