Email Campaigns Manager

Fitch Group is currently seeking an Email Campaigns Manager based out of our London office.  

As a leading, global financial information services provider, Fitch Group delivers vital credit and risk insights, robust data, and dynamic tools to champion more efficient, transparent financial markets. With over 100 years of experience and colleagues in over 30 countries, Fitch Group’s culture of credibility, independence, and transparency is embedded throughout its structure, which includes Fitch Ratings, one of the world’s top three credit ratings agencies, and Fitch Solutions, a leading provider of insights, data and analytics. With dual headquarters in London and New York, Fitch Group is owned by Hearst. 

At Fitch Group, the combined power of our global perspectives is what differentiates us. It is the strength of our business. It comes from people around the world in a shared pursuit: to equal something greater than they could ever accomplish alone. Every team member is essential to our business and every perspective is critical for our success. Develop yourself in a culture that values flexibility, expects your opinion and trusts your decisions. Together we evolve and so will you, in an environment that asks you to challenge yourself – and us.

About the Team

You’ll be part of a global centralised shared ‘centre of excellence’ service function supporting Fitch Group businesses maximise its email channel. Based in London, primary focusing on support EMEA programs / stakeholders.

How You’ll Make an Impact: 

• Partner with marketing teams across EMEA to develop and implement innovative, integrated email programs that build awareness, drive demand and generate leads.
• Lead the technical execution of email marketing programs (trigger-based automations, nurtures, ABM), including audience segmentation, robust testing, deployment and continuous optimisation.
• Take responsibility for the QA and activation stage to ensure user-built email programs meet internal standards.     
• Measure and monitor on-going email campaign performance – providing insights to internal stakeholders, marketers and direct team. 
• Act as an email campaigns subject matter expert, providing hands on support, guidance and coaching to our global Marketo user base. 
• Helping to provide strategic direction and governance to enforce company email marketing protocols and processes. 

You May be a Good Fit if:

• At least 3 years of proven experience working with the Marketo platform, encompassing database management, campaign execution, and reporting. Marketo MCE certification preferred.
• Experience in email campaign set up, testing and deployment in a fast-paced environment
• Self-starter with an excellent eye for detail.  Able to self-check own work as well as others to avoid errors.
• Be adaptable - flexible, resilient and able to adjust to changes in the work environment or shifting priorities.

What Would Make You Stand Out: 

• Be calm under pressure, whilst methodical and logical in your approach.
• Ability to build and develop strong relationships with key users and stakeholders.
• Manage the delivery of tasks and campaigns to tight deadlines.
• Demonstrate a proactive mindset – able to foresee potential issues or challenges that affect campaigns or processes and recommend solutions.
• Proven ability to transform existing processes, abstract requirements into comprehensive, practical email program solutions.

Why Choose Fitch: 

• Hybrid Work Environment: 3 days a week in the office, with the option to work from home the other two days of the week.  
• A Culture of Learning & Mobility: Dedicated trainings, leadership development and mentorship programs designed to ensure that your time at Fitch will be a continuous learning opportunity
• Investing in Your Future: Retirement planning and tuition reimbursement programs that empower you to achieve your short and long-term goals
• Promoting Health & Wellbeing: Comprehensive healthcare offerings that enable physical, mental, financial, social, and occupational wellbeing
• Supportive Parenting Policies: Family-friendly policies, including a generous global parental leave plan, designed to help you balance career and family life effectively
• Inclusive Work Environment: A collaborative workplace where all voices are valued, with Employee Resource Groups that unite and empower our colleagues around the globe
• Dedication to Giving Back: Paid volunteer days, matched funding for donations and ample opportunities to volunteer in your community

Fitch is committed to providing global securities markets with objective, timely, independent and forward-looking credit opinions. To protect Fitch’s credibility and reputation, our employees must take every precaution to avoid conflicts of interest or any appearance of a conflict of interest. Should you be successful in the recruitment process at Fitch Ratings you will be asked to declare any securities holdings and other potential conflicts prior to commencing employment. If you, or your immediate family, have any holdings that may conflict with your work responsibilities, you may be asked to divest yourself of them before beginning work.

Fitch is proud to be an Equal Opportunity and Affirmative Action Employer. We evaluate qualified applicants without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, disability, protected veteran status, and other statuses protected by law. 

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