Technology Operations - Associate Director

Fitch Group is currently seeking a Associate Director – Technology Operations based out of our NYC office.  

As a leading, global financial information services provider, Fitch Group delivers vital credit and risk insights, robust data, and dynamic tools to champion more efficient, transparent financial markets. With over 100 years of experience and colleagues in over 30 countries, Fitch Group’s culture of credibility, independence, and transparency is embedded throughout its structure, which includes Fitch Ratings, one of the world’s top three credit ratings agencies, and Fitch Solutions, a leading provider of insights, data and analytics. With dual headquarters in London and New York, Fitch Group is owned by Hearst. 

Fitch's Technology & Data Team is a dynamic department where innovation meets impact. Our team includes the Chief Data Office, Chief Software Office, Chief Technology Office, Emerging Technology, Shared Technology Services, Technology, Risk and the Executive Program Management Office (EPMO). Driven by our investment in cutting-edge technologies like AI and cloud solutions, we’re home to a diverse range of roles and backgrounds united by a shared passion for leveraging modern technology to drive projects that matter to our organization and clients. We are also proud to be recognized by Built In as a “Best Place to Work in Technology” 3 years in a row. Whether you're an experienced professional or just starting your career, we offer an exciting and supportive environment where you can grow, innovate, and make a difference. 

Want to learn more about a career in technology and data at Fitch?

Visit: https://careers.fitch.group/content/Technology-and-Data/

About the Role

The Associate Director of Technology Operations leads the L2 team—comprising Cloud Administrators and System Administrators—responsible for operating and maintaining Fitch’s IT platforms. The role ensures systems are healthy, secure, reliable, high-performing, and compliant; coordinates day-to-day operations; drives best practices; and partners with stakeholders to meet SLAs and deliver initiatives.

How You’ll Make an Impact: 

• Lead and mentor the Cloud Solutions Administrators team, setting operational standards and driving best practices across AWS and Azure to ensure systems are healthy, secure, performant, and compliant, while meeting SLAs and stakeholder expectations supporting Fitch's commitment to innovation and optimizing resource utilization for enhanced productivity.
• Diagnose and escalate-resolve complex issues across Linux, Windows and Kubernetes/containerized environments(EKS/ECS), guiding root-case analysis and preventive measures supporting Fitch's objective of delivering seamless and trustworthy service to clients.
• Define and Optimize tool configurations using Infrastructure as Code (IaC), orchestration tools establishing enterprises-sale strategies in backups and monitoring tools aligning with Fitch's goal of maintaining high service reliability and minimizing operational disruptions.
• Architect, implement, and govern automation solutions that streamline processes and increase operational efficiency; establish coding standards and review practices for Python/Java scripts and Terraform to scale automation across the team, aligning with Fitch's goal of growing sustainably with high service reliability and minimizing operational disruptions.
• Manage Zero trust and web filtering solutions to enhance network security and ensure secure access to resources, aligning with Fitch's goal of safeguarding data and maintaining robust cybersecurity measures across the organization.

You May be a Good Fit if:

• Proven Proficiency in monitoring and alerting tools (e.g., Datadog, logic monitors), including designing dashboards and alerting strategies aligned to SLO’s.
• Handson experience with configuration tools such as Ansible and Infrastructure as code (Terraform), including setting standards, code reviews and CI/CD integration.
• Strong scripting skills in Python; ability to automate manual processes and leverage APIs to manage different tools and Cloud service providers.
• Deep experience with AWS Cloud services and troubleshooting common network issues (DNS, firewalls, load balancers); familiarity with orchestration tools and Kubernetes (EKS). 1
• Able to work quickly and effectively under pressure and to efficiently handle multiple priorities simultaneously and communicate clearly with stakeholders, providing guidance and escalations as needed. 

What Would Make You Stand Out: 

• Hands-on leadership of Kubernetes/containers via EKS or ECS in AWS.
• Demonstrated success in managing tools and services with Terraform at scale, including modules, state management and policy-as code.
• Track Record of automating manual processes with Python leveraging API’s to manage tools and infrastructure reliably.
• Certifications: AWS Cloud Solutions Architect or Sys Ops; Terraform Associate Certification
• If you have experience with Machine Learning and Agentic Operations

Why Choose Fitch: 

• Hybrid Work Environment: 2 to 3 days a week in office required based on your line of business and location
• A Culture of Learning & Mobility: Dedicated trainings, leadership development and mentorship programs designed to ensure that your time at Fitch will be a continuous learning opportunity
• Investing in Your Future: Retirement planning and tuition reimbursement programs that empower you to achieve your short and long-term goals
• Promoting Health & Wellbeing: Comprehensive healthcare offerings that enable physical, mental, financial, social, and occupational wellbeing
• Supportive Parenting Policies: Family-friendly policies, including a generous global parental leave plan, designed to help you balance career and family life effectively
• Inclusive Work Environment: A collaborative workplace where all voices are valued, with Employee Resource Groups that unite and empower our colleagues around the globe
• Dedication to Giving Back: Paid volunteer days, matched funding for donations and ample opportunities to volunteer in your community

Fitch is committed to providing global securities markets with objective, timely, independent and forward-looking credit opinions. To protect Fitch’s credibility and reputation, our employees must take every precaution to avoid conflicts of interest or any appearance of a conflict of interest. Should you be successful in the recruitment process at Fitch Ratings you will be asked to declare any securities holdings and other potential conflicts prior to commencing employment. If you, or your immediate family, have any holdings that may conflict with your work responsibilities, you may be asked to divest yourself of them before beginning work.

Fitch is proud to be an Equal Opportunity and Affirmative Action Employer. We evaluate qualified applicants without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, disability, protected veteran status, and other statuses protected by law. 

FOR NEW YORK ROLES ONLY: Expected base pay rates for the role will be between $130,000 and $150,000 per year. Actual salaries will be determined on an individualized basis and may vary based on factors including but not limited to education, training, experience, past performance, and other job-related factors.  Base pay is one part of Fitch’s total compensation package, which, depending on the position, may also include commission earnings, discretionary bonuses, long-term incentives, and other benefits sponsored by Fitch