HR Service Centre Coordinator, Singapore

Fitch Group is currently seeking a HR Service Centre Coordinator based out of our Singapore office.  

As a leading, global financial information services provider, Fitch Group delivers vital credit and risk insights, robust data, and dynamic tools to champion more efficient, transparent financial markets. With over 100 years of experience and colleagues in over 30 countries, Fitch Group’s culture of credibility, independence, and transparency is embedded throughout its structure, which includes Fitch Ratings, one of the world’s top three credit ratings agencies, and Fitch Solutions, a leading provider of insights, data and analytics. With dual headquarters in London and New York, Fitch Group is owned by Hearst. 

At Fitch Group, the combined power of our global perspectives is what differentiates us. It is the strength of our business. It comes from people around the world in a shared pursuit: to equal something greater than they could ever accomplish alone. Every team member is essential to our business and every perspective is critical for our success. Develop yourself in a culture that values flexibility, expects your opinion and trusts your decisions. Together we evolve and so will you, in an environment that asks you to challenge yourself – and us.

Fitch’s HR Service Centre team support activities across the entire employee life cycle from hire to retire.  This global team plays an important role in ensuring a positive employee experience through all interactions. Fitch operates in more than 30 countries with HR Service Centre team members based in United Kingdom, United States and Singapore catering to all business’s lines within the following regions, APAC, EMEA, North America and Mexico.

How You’ll Make an Impact: 

• Execute people transactions across the entire employee lifecycle, including recruiting/onboarding through to off boarding
• Be accountable and proactive, ensuring all queries and tasks are resolved accurately and within Service Level Agreement (SLA), escalating where appropriate to the Team Leader.
• Build a strong knowledge repository of processes
• Participate in delivering and executing HR Services Strategy

You May be a Good Fit if:

• Experience of working within a fast-paced HR Operations/HR Service Centre environment
• Strong understanding of local legal requirements in your specific region e.g. APAC statutory regulations, data privacy requirements, etc
• Experience of managing HR processes in a matrix /complex organization
• Strong analytical and problem-solving skills to be able to monitor volumes, escalate concerns and identify process improvements
• Excellent interpersonal and communication skills,
• An ability to effectively engage with stakeholders at all levels
• Meticulous attention to detail, with strong ownership at work

What Would Make You Stand Out: 

• Comfortable with data and technology, including virtual collaboration tools, and using data to inform decisions
• A positive customer service mindset,
• Be a team player with a desire to support others and continuously raise the bar
• Anticipate customer and stakeholder needs with proactive follow through
• Experience with process optimization or continuous improvement is a plus

Why Choose Fitch: 

• Work in a constantly changing environment within a dynamic and diverse team
• Exposure to a wide range of HR processes with opportunities to participate in larger HR projects
• Continuous growth and development
• A collaborative workplace where all voices are valued, with Employee Resource Groups that unite and empower our colleagues around the globe

Fitch is committed to providing global securities markets with objective, timely, independent and forward-looking credit opinions. To protect Fitch’s credibility and reputation, our employees must take every precaution to avoid conflicts of interest or any appearance of a conflict of interest. Should you be successful in the recruitment process at Fitch Ratings you will be asked to declare any securities holdings and other potential conflicts prior to commencing employment. If you, or your immediate family, have any holdings that may conflict with your work responsibilities, you may be asked to divest yourself of them before beginning work.

Fitch is proud to be an Equal Opportunity and Affirmative Action Employer. We evaluate qualified applicants without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, disability, protected veteran status, and other statuses protected by law. 

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