Delivery Practice Owner, Associate Director

Fitch Ratings is currently seeking Delivery Practice Owner, Associate Director in Fitch’s Toronto, Canada office.

About the Role

The Delivery Owner, Associate Director is a squad-facing role and leader within the Delivery Management track of Technology & Data Delivery Enablement, enabling predictable delivery for an Agile squad(s). This role ensures predictable execution, proactive dependency management, and continuous evolution of ways of working. While evolving beyond traditional Scrum Master responsibilities, this role remains deeply rooted in Agile values with coaching at its core.

This position operates within a culture of agility, accountability, delivery excellence, and continuous improvement. It ensures delivery among an Agile squad(s) and drives the integration of AI-enabled practices into the delivery process . Accountable for squad delivery metrics, predictability, and throughput.

As a senior practitioner, this role makes significant contributions Communities of Practice, partners with senior leaders in the chapter to help establish enterprise-wide delivery standards, mentors delivery practitioners, and drives strategic initiatives that elevate delivery maturity and capability at scale.

What We Offer

• Direct impact: Enable delivery outcomes for complex, high-visibility initiatives
• Modern practices: Drive Agile-based delivery management evolution, including AI-enabled workflows grounded in Agile principles
• Collaborative environment: Partner with Tribe Leads, Technical Owners, Product, Engineering, Data, Finance, and Business sponsors
• Community engagement: Lead initiatives in the Delivery Center of Excellence and Communities of Practice through coaching and mentorship
• Growth and development: Leadership exposure, people leadership opportunities, and ability to develop practitioners

We'll Count on You To

End-to-End Squad Delivery

• Enable delivery outcomes for your squad ensure predictable execution and high-quality delivery
• Ensure definition of ready/done and release criteria are consistently applied
• Maintain squad-level accountability, modeling best practices within your assigned squad
• Ensure squad meets delivery commitments; drive predictability, throughput, and quality metrics
• Facilitate strategic decisions and trade-offs with colleagues and senior leadership
• Create transparency in delivery health; provide honest assessments and escalate risks with options and solutions
• Mentor Delivery Owners through coaching and Agile leadership 

AI Enablement and Modern Practices

• Drive adoption of AI-enabled delivery practices; mentor other Delivery Owners on AI tool utilization
• Identify and pilot new AI capabilities; share learnings with the Agile Delivery Center of Excellence
• Champion AI literacy and responsible AI use within delivery management
• Share learnings with peers and contribute to delivery practice evolution

Operating Model and Enablement

• Enable squad-level delivery rituals, escalation protocols, and forums rooted in Agile principles
• Drive evidence-based planning and forecasting at a squad level
• Keep roadmaps, backlogs, capacity plans, and forecasts synchronized and actionable
• Lead retrospectives that identify systemic improvements; drive cross-squad improvement initiatives
• Model accountability by owning delivery outcomes and transparently communicating status and risks

Continuous Improvement and Evolution

• Coach squad members on flow, predictability, and metrics; leverage modern practices to accelerate delivery
• Foster a culture of experimentation and continuous improvement

Center of Excellence Contribution

• Lead initiatives within the Agile Delivery Center of Excellence
• Develop delivery standards, playbooks, and best practices
• Share innovations across the organization
• Contribute to training programs and capability-building initiatives

What You Need to Have

• Bachelor's degree in Business, Technology, or related field; or equivalent experience
• 6-8 years in Agile delivery, with 3+ years as Delivery Owner or Scrum Master
• Certified Scrum Master (CSM) and Certified Scrum Professional (CSP) or equivalent
• Proven track record delivering complex initiatives with measurable outcomes
• Demonstrated experience mentoring delivery practitioners
• Strong executive communication and stakeholder management skills

What Would Make You Stand Out

• Multiple advanced Agile certifications (CSP, SAFe, Kanban)
• Experience leading delivery transformation or AI enablement initiatives
• Background establishing delivery standards or leading Communities of Practice
• Experience in financial services or regulated industries

Why Fitch

At Fitch Group, we empower investors and issuers with the intelligence they need to make critical decisions with confidence. We provide accurate, timely, and actionable insights across credit ratings, research, data, and analytics. Our culture values integrity, collaboration, and innovation. Join us to work on meaningful challenges, grow your career, and make an impact in global financial markets.

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