Delivery Practice Owner

Fitch Ratings is currently seeking Delivery Practice Owner in Fitch’s Toronto, Canada office.

About the Role

The Delivery Owner is a squad-facing role within the Delivery Management track of Technology & Data Delivery Enablement, ensuring predictable delivery for an Agile squad(s). This role enables end-to-end delivery, ensuring predictable execution, proactive dependency management, and continuous evolution of ways of working. While evolving beyond traditional Scrum Master responsibilities, this role remains deeply rooted in Agile values with coaching at its core.

This position operates within a culture of agility, accountability, delivery excellence, and continuous improvement. It ensures delivery among an Agile squad(s) and drives the integration of AI-enabled practices into the delivery process . Accountable for squad delivery metrics, predictability, and throughput.  

The Delivery Owner implements AI-enabled practices to improve squad delivery predictability and provides concise, decision-ready communication to stakeholders. This role partners with Product Owners, Business Analysts, Delivery Leads, Tribe Leads and squad members while driving a culture where commitments are met, delivery is predictable, and continuous improvement is embedded in daily work.

As a key practitioner, this role has the opportunity to make contributions to Communities of Practice, to help establish delivery standards.

What We Offer

• Direct impact: Enable delivery outcomes for complex, high-visibility initiatives
• Modern practices: Support Agile-based delivery management evolution, including AI-enabled workflows grounded in Agile principles
• Collaborative environment: Partner with Tribe Leads, Technical Owners, Product, Engineering, Data, Finance, and Business sponsors
• Community engagement: Contribute to initiatives in the Delivery Center of Excellence and Communities of Practice through coaching and mentorship
• Growth and development: Leadership exposure, people leadership opportunities, and ability to develop practitioners

We'll Count on You To:

End-to-End Squad Delivery

• Ensure definition of ready/done and release criteria are consistently applied
• Maintain squad-level accountability, modeling best practices within your assigned squad
• Ensure squad meets delivery commitments; drive predictability, throughput, and quality metrics
• Create transparency in delivery health; provide honest assessments and escalate risks with options and solutions

AI Enablement and Modern Practices

• Implement AI-enabled practices including AI-assisted planning, automated status updates, and intelligent dependency mapping
• Evolve ways of working by experimenting with modern delivery practices and AI tools
• Champion AI literacy and responsible AI use within delivery management
• Share learnings with peers and contribute to delivery practice evolution

Operating Model and Enablement

• Enable squad-level delivery rituals, escalation protocols, and forums rooted in Agile principles
• Keep roadmaps, backlogs, capacity plans, and forecasts synchronized and actionable
• Lead retrospectives that identify systemic improvements; drive cross-squad improvement initiatives
• Model accountability by owning delivery outcomes and transparently communicating status and risks

Continuous Improvement and Evolution

• Coach squad members on flow, predictability, and metrics; leverage modern practices to accelerate delivery
• Foster a culture of experimentation, learning, and continuous improvement

Community Engagement

• Participate in Agile Delivery Center of Excellence and Communities of Practice
• Share innovations and lessons learned with peers
• Contribute to delivery standards and playbook development

What You Need to Have:

• Bachelor's degree in Business, Technology, or related field; or equivalent experience
• 3-5 years in Agile delivery, Scrum Master, or delivery management roles
• Certified Scrum Master (CSM) or equivalent
• Proven track record managing squad delivery
• Strong stakeholder management and communication skills
• Experience with delivery tools (Jira, Confluence)

What Would Make You Stand Out:

• Certified Scrum Professional (CSP) or advanced Agile certifications
• Experience with Kanban, flow metrics, or DevOps practices
• Background in AI-enabled delivery tools
• Experience in financial services or regulated industries

Why Fitch:

At Fitch Group, we empower investors and issuers with the intelligence they need to make critical decisions with confidence. We provide accurate, timely, and actionable insights across credit ratings, research, data, and analytics. Our culture values integrity, collaboration, and innovation. Join us to work on meaningful challenges, grow your career, and make an impact in global financial markets.

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