Product Designer, Associate Director

Product Designer

Location
Toronto, Canada

Position Title

Join our innovative team at Fitch Ratings, where we craft exceptional user experiences that propel our business forward. We’re seeking a passionate Product Designer who deeply understands user needs and behaviors to ensure our products are intuitive, engaging, and impactful. As part of the Ratings Workflow Solutions team, you’ll collaborate across disciplines to design and refine experiences across our suite of applications—translating insights into elegant, user-centered solutions that improve workflows, drive adoption, and deliver measurable value

What We Offer

• High Visibility: Collaborate directly with senior stakeholders and have a direct impact on the design and user experience of high-profile products used by industry leaders.
• Amazing Team: Join a diverse team of talented and experienced professionals who are passionate about design and innovation.
• Great Benefits: Enjoy a comprehensive benefits package that includes a competitive salary, health insurance, retirement plans, and generous paid time off.

We’ll Count on You To

• Collaborate with stakeholders and UX Researchers to apply Design Thinking processes, gaining deep insights into our end users and their needs.
• Create comprehensive Personas, User Journey Maps, Site Maps, and Wireframes during the Product Ideation phase to guide the design process.
• Leverage AI Tools for rapid prototyping and to make UX Research data actionable.
• Develop High Fidelity designs and clickable prototypes in Figma during the Design phase, ensuring a seamless user experience.
• Champion world-class implementation by owning developer handoff—providing comprehensive specs, interactive prototypes, and Figma DevMode annotations that ensure your designs are built exactly as envisioned.
• Work alongside UX Researchers to conduct Usability Tests and compile detailed Reports during the Production phase, continuously refining and enhancing the user experience.

What You Need to Have

• 5+ years of experience in UX/Product Design, with a proven track record of designing complex applications.
• A strong portfolio that demonstrates skill, experience, and talent for creating user-centered designs for complex applications.
• Proficiency in Figma, including experience with creating High Fidelity designs, clickable prototypes, and utilizing Figma DevMode for annotations and specifications.
• Strong understanding of Design Thinking methodologies and experience collaborating with UX Researchers to translate user needs into actionable design solutions.

What Would Make You Stand Out

• Experience consuming and contributing to a multi-brand design system, showcasing your ability to maintain consistency across various products.
• Experience working in Agile Methodologies and/or Behavior Driven Design methodologies, demonstrating your ability to adapt and thrive in dynamic environments.
• A portfolio that demonstrates big picture thinking and micro-moment interaction design details, highlighting your attention to both overarching design strategies and intricate user interactions.
• A history of leveraging quantitative user and usage data along with qualified user feedback to continuously improve the user experience of enterprise applications, showing your commitment to data-driven design enhancements.

About the Team

The UX Team consists of 20 UX professionals, including researchers, product designers, and design system developers. Our mission is to deeply understand the needs of Fitch’s end users, both internal and external. We focus on aligning the applications we build to meet or exceed these needs by delivering intuitive and simple user flows and user interfaces that enable end users to complete their workflows with precision and speed.

We pride ourselves on a collaborative and innovative team culture. Our team values open communication, creativity, and continuous learning. We believe in fostering an inclusive environment where every team member can contribute ideas and challenge the status quo to drive exceptional user experiences.

The UX Team collaborates daily with product managers, developers, testers, business stakeholders, and end users. This cross-functional collaboration ensures that we integrate diverse perspectives and insights into our design process, ultimately enhancing the quality and effectiveness of our products.

About Fitch Group and The Technology & Data Team

As a leading, global financial information services provider, Fitch Group delivers vital credit and risk insights, robust data, and dynamic tools to champion more efficient, transparent financial markets. With over 100 years of experience and colleagues in over 30 countries, Fitch Group’s culture of credibility, independence, and transparency is embedded throughout its structure, which includes Fitch Ratings, one of the world’s top three credit ratings agencies, and Fitch Solutions, a leading provider of insights, data and analytics. With dual headquarters in London and New York, Fitch Group is owned by Hearst.

Fitch's Technology & Data Team is a dynamic department where innovation meets impact. Our team includes the Chief Data Office, Chief Software Office, Chief Technology Office, Emerging Technology, Shared Technology Services, Technology, Risk and the Executive Program Management Office (EPMO). Driven by our investment in cutting-edge technologies like AI and cloud solutions, we’re home to a diverse range of roles and backgrounds united by a shared passion for leveraging modern technology to drive projects that matter to our organization and clients. We are also proud to be recognized by Built In as a “Best Place to Work in Technology” 3 years in a row. Whether you're an experienced professional or just starting your career, we offer an exciting and supportive environment where you can grow, innovate, and make a difference.

Want to learn more about a career in technology and data at Fitch? Visit: https://careers.fitch.group/content/Technology-and-Data/

Why Choose Fitch

• Hybrid Work Environment: 2 to 3 days a week in office required based on your line of business and location
• A Culture of Learning & Mobility: Dedicated trainings, leadership development and mentorship programs designed to ensure that your time at Fitch will be a continuous learning opportunity
• Investing in Your Future: Retirement planning and tuition reimbursement programs that empower you to achieve your short and long-term goals
• Promoting Health & Wellbeing: Comprehensive healthcare offerings that enable physical, mental, financial, social, and occupational wellbeing
• Supportive Parenting Policies: Family-friendly policies, including a generous global parental leave plan, designed to help you balance career and family life effectively
• Inclusive Work Environment: A collaborative workplace where all voices are valued, with Employee Resource Groups that unite and empower our colleagues around the globe
• Dedication to Giving Back: Paid volunteer days, matched funding for donations and ample opportunities to volunteer in your community

Fitch is committed to providing global securities markets with objective, timely, independent and forward-looking credit opinions. To protect Fitch’s credibility and reputation, our employees must take every precaution to avoid conflicts of interest or any appearance of a conflict of interest. Should you be successful in the recruitment process at Fitch Ratings you will be asked to declare any securities holdings and other potential conflicts prior to commencing employment. If you, or your immediate family, have any holdings that may conflict with your work responsibilities, you may be asked to divest yourself of them before beginning work.