Endpoint Engineer, 3 Month Secondment

Fitch Group is currently seeking a 3 month secondment for a Junior Endpoint Engineer based out of our London office.  

As a leading, global financial information services provider, Fitch Group delivers vital credit and risk insights, robust data, and dynamic tools to champion more efficient, transparent financial markets. With over 100 years of experience and colleagues in over 30 countries, Fitch Group’s culture of credibility, independence, and transparency is embedded throughout its structure, which includes Fitch Ratings, one of the world’s top three credit ratings agencies, and Fitch Solutions, a leading provider of insights, data and analytics. With dual headquarters in London and New York, Fitch Group is owned by Hearst. 

Fitch's Technology & Data Team is a dynamic department where innovation meets impact. Our team includes the Chief Data Office, Chief Software Office, Chief Technology Office, Emerging Technology, Shared Technology Services, Technology, Risk and the Executive Program Management Office (EPMO). Driven by our investment in cutting-edge technologies like AI and cloud solutions, we’re home to a diverse range of roles and backgrounds united by a shared passion for leveraging modern technology to drive projects that matter to our organisation and clients. We are also proud to be recognised by Built In as a “Best Place to Work in Technology” 3 years in a row. Whether you're an experienced professional or just starting your career, we offer an exciting and supportive environment where you can grow, innovate, and make a difference. 

Want to learn more about a career in technology and data at Fitch?

Visit: https://careers.fitch.group/content/Technology-and-Data/

About the Team

The Endpoint Engineering team is part of the global infrastructure organisation and is responsible for supporting and maintaining enterprise endpoint platforms, including Windows, macOS, mobile, and virtual devices. The team works closely with Service Desk, Security, and Infrastructure Engineering to ensure reliable, secure, and consistent end‑user experience through modern device management and automation.

How You’ll Make an Impact: 

As a Junior Endpoint Engineer, you will focus on operational support, troubleshooting, and execution, working under the guidance of more senior engineers.

• Troubleshoot and resolve Level 2 escalations from the Service Desk and development teams related to endpoint, application, and device issues.
• Investigate and remediate issues affecting Windows endpoints, virtual desktops, and developer workstations, with a focus on service restoration and stability.
• Support development environment configurations, including troubleshooting tooling, dependencies, permissions, endpoint settings, and security controls required for developer productivity.
• Troubleshoot hardware, firmware, and driver related issues, including:
  • Device compatibility problems
  • Driver installation or update failures
  • Peripheral and docking station issues
  • Hardware behaviour impacting performance or stability
• Assist with validating hardware compatibility with standard endpoint builds and approved device models.
• Support the day-to-day operations of Microsoft Endpoint Manager (Intune and MECM), including monitoring, troubleshooting, and executing approved configuration changes.
• Assist with privileged application control and endpoint security controls, including troubleshooting blocked applications, validating requests, and supporting approved policy updates or exceptions.
• Assist with application packaging, testing, and deployment using Intune and MECM, following established standards and documentation.
• Perform routine operational tasks such as patching support, compliance checks, vulnerability remediation activities, and endpoint health monitoring.
• Work with senior endpoint engineers to implement approved configurations, security baselines, and policy changes.
• Partner with the Service Desk to reduce repeat incidents by identifying common issues, contributing to knowledge articles, and supporting automation efforts where applicable.
• Create and maintain technical documentation, runbooks, and troubleshooting guides.
• Participate in endpoint related projects such as device lifecycle management, endpoint modernisation initiatives, and tooling improvements.
• Participate in an on call rotation for after-hours support of critical endpoint issues, with defined escalation paths and senior engineer support.

 You May be a Good Fit if:

• 1–3 years of experience in endpoint support, desktop engineering, or advanced IT support roles.
• Hands on experience supporting:
  • Windows 10/11 endpoints
  • Azure AD / Entra ID (basic understanding of device and user concepts)
  • Microsoft Intune and/or MECM in a support or operational capacity
• Experience troubleshooting:
  • Intune CSP/Group Policy and Active Directory–related issues
  • Device enrolment, application deployment, and update failures
  • Office 365 application issues
  • Developer tools configuration issues (WSL, Docker, VS Code, CLI)
• Familiarity with endpoint concepts such as:
  • Compliance policies and configuration profiles
  • Application deployment types (Win32, MSI, Store apps)
• Working knowledge for networking fundamentals (DNS, DHCP, VPN, Proxy)
• Working knowledge of PowerShell for:
  • Running and modifying existing scripts
• Advanced troubleshooting, data gathering and log analysis.
• Strong troubleshooting mindset, with the ability to follow processes and escalate appropriately.
• Good communication skills and the ability to document issues and solutions clearly.
• A desire to learn, grow, and develop deeper engineering skills over time.
• Demonstrated ownership mindset, seeking to eliminate root causes and improve user experience.

What Would Make You Stand Out: 

• PowerShell App Deployment Toolkit (PSADT). Basic skills:
  • Creating and modifying deployment scripts using PSADT
  • Packaging and deploying applications with PSADT
  • Customising user prompts and installation messages
• Troubleshooting and logging application deployments
• Understanding PSADT command-line options and functions
• Managing application detection and remediation logic
• Familiarity with software packaging technologies (EXE, MSI, MSIX, INTUNEWIN).
• Experience with third‑party patching platforms (e.g., Patch My PC).
• Strong PowerShell automation expertise and familiarity with Git‑based workflows.
• Experience with vulnerability management tools and endpoint telemetry/observability platforms.
• Microsoft certifications related to Endpoint, Azure, or Security.

Why Choose Fitch: 

• Hybrid Work Environment: 2 to 3 days a week in office required based on your line of business and location
• A Culture of Learning & Mobility: Dedicated trainings, leadership development and mentorship programs designed to ensure that your time at Fitch will be a continuous learning opportunity
• Investing in Your Future: Retirement planning and tuition reimbursement programs that empower you to achieve your short and long-term goals
• Promoting Health & Wellbeing: Comprehensive healthcare offerings that enable physical, mental, financial, social, and occupational wellbeing
• Supportive Parenting Policies: Family-friendly policies, including a generous global parental leave plan, designed to help you balance career and family life effectively
• Inclusive Work Environment: A collaborative workplace where all voices are valued, with Employee Resource Groups that unite and empower our colleagues around the globe
• Dedication to Giving Back: Paid volunteer days, matched funding for donations and ample opportunities to volunteer in your community

Fitch is committed to providing global securities markets with objective, timely, independent and forward-looking credit opinions. To protect Fitch’s credibility and reputation, our employees must take every precaution to avoid conflicts of interest or any appearance of a conflict of interest. Should you be successful in the recruitment process at Fitch Ratings you will be asked to declare any securities holdings and other potential conflicts prior to commencing employment. If you, or your immediate family, have any holdings that may conflict with your work responsibilities, you may be asked to divest yourself of them before beginning work.

Fitch is proud to be an Equal Opportunity and Affirmative Action Employer. We evaluate qualified applicants without regard to race, colour, national origin, religion, sex, sexual orientation, gender identity, disability, protected veteran status, and other statuses protected by law.