Sales Enablement Systems & Insights Lead

Fitch Solutions is a leading provider of insights, data and analytics. It informs investment strategies, strengthens risk management capabilities and helps identify strategic opportunities. Its analysts, lawyers, journalists and economists offer in-depth views on credit markets/risk and individual credits, ESG, developed and emerging markets, and industry sectors. Fitch Solutions is part of Fitch Group, a global leader in financial information services with operations in over 30 countries. Fitch Group is owned by Hearst.

Step into a role on the Fitch Solutions Commercial Team, where your talent for fostering client relationships meets unparalleled opportunities for professional development and visibility in the financial market intelligence space. Joining us means immersing yourself in a dynamic, fast-paced environment, supported by the strong foundation of a leading financial services group. Our diverse portfolio of powerful brands and products showcases our commitment to collaboration and innovation, proving that we are stronger together. With numerous opportunities for growth and a culture that celebrates every success, the Fitch Solutions Commercial Team is where your career can thrive and you can make a meaningful impact.

Want to learn more about a career on our commercial team? Visit our careers page: https://careers.fitch.group/content/Fitch-Solutions-Commercial/

Fitch Solutions is currently seeking a Sales Systems & Insights Lead based out of our London office.

About the Team

You will be joining a growing Sales Enablement team; hyper focused on turning strategy into consistent high-quality execution that clients trust. Within Sales Enablement Sales systems and insights improve’s seller productivity and sales execution by supporting the sales systems, tools, workflows, and insights the organization relies on.

Sitting at the intersection of enablement, operations, and sales execution, it suits someone who enjoys systems, reporting, and process improvement while staying focused on what helps sellers and managers perform.

How You’ll Make an Impact: 

Adoption and reinforcement

• Drive seller and manager adoption of core sales technologies through training, guidance, and reinforcement.
• Own Gong and Seismic from a business use case and adoption perspective.
• Ensure teams can navigate systems, follow core processes, and execute consistently.

Tools, workflows, and selling motions

• Partner with enablement and operations to build training and resources across the sales tech stack, including Salesforce and LinkedIn Sales Navigator.
• Map tools to key selling motions so sellers know what to use, when, and why.
• Create and maintain practical playbooks, job aids, and support materials.

Process improvement

• Identify friction points in sales processes and recommend improvements that reduce complexity.
• Partner with stakeholders to prioritize and implement system improvements.
• Surface adoption barriers and field feedback for action.

Reporting and insights

• Support enablement programs with reporting, dashboards, and usage tracking.
• Track adoption, ramp, and engagement metrics to identify support needs and opportunities.
• Provide insight summaries that help sellers, managers, and leaders make informed decisions.

You May be a Good Fit if:

• At least 3 years' experience in sales enablement, sales operations, revenue operations, commercial operations, business operations, or a related role
• 2 years or more supporting sales systems, tools, workflows, or reporting
• Familiarity with CRM and enablement tools such as Salesforce, Gong, Seismic, and LinkedIn Sales Navigator
• Strong organizational skills and attention to detail
• Ability to create clear guidance and training materials
• Ability to translate usage and adoption trends into practical insights
• Strong written and verbal communication skills
• Ability to work across enablement, operations, technology, and business teams

What Would Make You Stand Out: 

• Experience supporting a B2B sales or commercial organization
• Background in sales process design, workflow mapping, or seller journey improvement
• Experience supporting technology adoption or change management initiatives
• Familiarity with sales onboarding, readiness, or reinforcement programs
• Experience creating playbooks, job aids, or user-facing tool guides
• Familiarity with enablement metrics such as adoption, usage, ramp, and engagement
• Bachelor's degree or equivalent practical experience

Why Choose Fitch: 

• Hybrid Work Environment: 3 days a week in office required based on your line of business and location
• A Culture of Learning & Mobility: Dedicated trainings, leadership development and mentorship programs designed to ensure that your time at Fitch will be a continuous learning opportunity
• Investing in Your Future: Retirement planning and tuition reimbursement programs that empower you to achieve your short and long-term goals
• Promoting Health & Wellbeing: Comprehensive healthcare offerings that enable physical, mental, financial, social, and occupational wellbeing
• Supportive Parenting Policies: Family-friendly policies, including a generous global parental leave plan, designed to help you balance career and family life effectively
• Inclusive Work Environment: A collaborative workplace where all voices are valued, with Employee Resource Groups that unite and empower our colleagues around the globe
• Dedication to Giving Back: Paid volunteer days, matched funding for donations and ample opportunities to volunteer in your community

Fitch is committed to providing global securities markets with objective, timely, independent, and forward-looking credit opinions. To protect Fitch’s credibility and reputation, our employees must take every precaution to avoid conflicts of interest or any appearance of a conflict of interest. Should you be successful in the recruitment process at Fitch Ratings, you will be asked to declare any securities holdings and other potential conflicts prior to commencing employment. If you, or your immediate family, have any holdings that may conflict with your work responsibilities, you may be asked to divest yourself of them before beginning work.

Fitch is proud to be an Equal Opportunity and Affirmative Action Employer. We evaluate qualified applicants without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, disability, protected veteran status, and other statuses protected by law. 

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