Senior Administrator

Administrator - Ratings COO Group – London

The Administrator will provide proactive, high-quality administrative support to the London-based Ratings COO Group, working closely with COO Managers and the broader COO team. The role requires strong organisational skills, sound judgement, and a good understanding of departmental and company operations to help ensure effective, seamless support across the group. This position will report to the Executive Assistant, COO Office.

How You’ll Make an Impact:

• Provide high-level administrative support across the department, becoming an integral member of the support team. Proactively manage complex calendars, coordinate on-site and virtual meetings, arrange travel, and prepare accurate expense reports in a timely manner.
• Demonstrate strong organization, sound judgement, and attention to detail while managing multiple priorities in a fast-paced environment with accuracy and timeliness.
• Serve as a central point of communication for the COO Group, ensuring clear and timely information flow between internal and external stakeholders. Prepare and compile presentations, reports, internal communications, and correspondence as required.
• Oversee office facilities responsibilities, including end-to-end logistics for meetings and events such as town halls, board meetings, and senior executive meetings. Liaise with Facilities and IT to ensure office equipment and workspaces are functional, well maintained, and up to date.
• Lead or support special projects and strategic initiatives by coordinating input from multiple sources, maintaining accurate records, and ensuring deliverables are completed on time and to a high standard.
• Identify and implement process improvements and practical solutions that enhance team efficiency, consistency, and effectiveness.
• Build and maintain strong business relationships with executives, managers, and peers locally and globally, while upholding business protocols and exercising discretion with confidential information.
• Develop and maintain a strong understanding of departmental and company operations to support informed decision-making and effective team support.
• Apply curiosity, initiative, and sound judgement to resolve day-to-day issues and identify appropriate solutions.

You May be a Good Fit if:

• Bring at 5+ years’ experience in a similar administrative role, ideally supporting large or complex teams.
• Demonstrate intermediate to advanced proficiency in Microsoft Outlook, Word, Excel, and PowerPoint.
• Communicate clearly and professionally, with strong written, verbal, and interpersonal skills and the ability to engage effectively with stakeholders at all levels.
• Apply a strong command of business English, including grammar, spelling, punctuation, and professional correspondence standards.
• Manage multiple priorities with flexibility, accuracy, and sound judgement in a fast-paced, deadline-driven environment.
• Bring strong organisational skills and excellent attention to detail.
• Use practical IT knowledge to support basic troubleshooting and escalate technical issues appropriately when needed.
• Have experience using Concur or similar expense management systems.

What Would Make You Stand Out:

• Work confidently and independently, using initiative to progress tasks with minimal supervision.
• Show curiosity and adaptability by quickly learning new tasks, systems, programs, and applications as required.
• Proactively identify day-to-day issues, propose practical solutions, and escalate or refer matters appropriately.
• Represent the team professionally, building trust through a positive, approachable, and service-focused manner with clients and colleagues.

At Fitch, AI is embedded in how we work every day—supporting smarter decision-making, streamlining workflows, and enabling new ways to create value for our business and clients. Intelligent solutions are increasingly part of our day-to-day operations, helping teams work more efficiently and think differently as we continue to evolve. We’re looking for colleagues who are comfortable operating in an AI-enabled environment—or who are curious, adaptable, and eager to build their AI literacy over time. We value professionals who embrace technology as part of continuous learning and who are committed to using it thoughtfully to enhance how work gets done. 

Fitch is committed to providing global securities markets with objective, timely, independent and forward-looking credit opinions. To protect Fitch’s credibility and reputation, our employees must take every precaution to avoid conflicts of interests or any appearance of a conflict of interest. Should you be successful in the recruitment process at Fitch Ratings you will be asked to declare any securities holdings and other potential conflicts prior to commencing employment. If you, or your immediate family, have any holdings that may conflict with your work responsibilities, you may be asked to divest yourself of them before beginning work.  

Fitch is proud to be an Equal Opportunity and Affirmative Action Employer. We evaluate qualified applicants without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, disability, protected veteran status, and other statuses protected by law.

#LI-CM1 #LI-Hybrid