Associate Director, Third-Party Operations

#LI-Hybrid #LI-Solutions #LI-RS1

Fitch Solutions is currently seeking an Associate Director, Third-Party Operations based out of our New York City office. 

Fitch Solutions is a leading provider of insights, data and analytics. It informs investment strategies, strengthens risk management capabilities and helps identify strategic opportunities. Its analysts, lawyers, journalists and economists offer in-depth views on credit markets/risk and individual credits, ESG, developed and emerging markets, and industry sectors. Fitch Solutions is part of Fitch Group, a global leader in financial information services with operations in over 30 countries. Fitch Group is owned by Hearst. 

By becoming a part of the Fitch Solutions team, you will join a group of colleagues delivering critical data, insightful research, and comprehensive analytics that empower clients to make informed decisions. You'll work in a dynamic environment where innovation is encouraged, and collaboration is key to developing solutions that address the evolving needs of global markets. With a portfolio of best-in-class, award winning brands, we offer you the opportunity to advance your career while contributing to a company known for its expertise and commitment to excellence. 

About the Team

Client Operations is the end-to-end team behind the scenes of every sale from ideation to close. Our work ranges from customer entitlements, to contracting, to third-party operations. Our global teams are consistently making impact through deep collaboration, cross-functional partnership, and a strong dedication to excellence. We are excited to be expanding our team to fully cover our third-party client operations and look forward to filling this role with a process-oriented, operationally-minded, creative problem solver. 

How You’ll Make an Impact: 

• Partner cross-functionally to create, maintain, and implement:
• Operational procedures for approving, provisioning, modifying, renewing, and revoking third-party access
• Business rules, controls, record keeping, and documentation for third-party entitlement management
• Processes to support both Fitch-to-partner and partner-to-Fitch entitlement models
  
  
• Support entitlement administration for use cases where:

• Fitch distributes third-party content within Fitch products
• Fitch content is distributed through external partner platforms
• Access approval depends on client status with an external provider
  
  
• Administer entitlement workflows across multiple access structures, including user-based, department-based, firm-based, and enterprise-wide models
• Help define reporting standards and data requirements for new partnerships and entitlement models
• Interpret contractual, licensing, and commercial requirements and translate them into executable operational processes
• Coordinate with external partners for best possible entitlement support (resolving issues, providing reporting, etc.)
• Serve as the internal central point of contact for operational questions, exceptions, escalations, and process improvements related to third-party entitlements
• Support onboarding of new partners, products, and access models into the Third Party Operations framework
• Identify opportunities to automate, streamline, and scale entitlement and reporting processes for third-parties as the function grows
• Recommend tools, tracking methods, and operational enhancements to improve service, transparency, and control
• Collect, validate, and distribute third-party usage reports on a recurring basis, ensuring accurate attribution, timely delivery to internal stakeholders and partners, and alignment with contractual reporting requirements
• Create vendor-ready usage reports regarding entitlement detail to share with third-party data providers and support billing, audits, and performance reviews

You May be a Good Fit if:

• Bachelor’s degree or equivalent practical experience.
• 5+ years of experience in operations, client operations, entitlement management, partnership sales, business operations, vendor/market data management or a related function.
• Experience building or managing operational processes in a cross-functional environment.
• A team player mentality. You’re more than willing to “get your hands dirty” for the good of the team.
• You have incredible attention to detail – you DO sweat the small stuff.

• Demonstrable ability to manage both strategic process development and hands-on operational execution

• Exceptional organizational skills as you can manage multiple projects and deadlines at once.
• Excellent stakeholder management skills with a deep desire to consistently collaborate and evolve how teams work together.
• Strong written and verbal communication skills. You are comfortable communicating with all levels of internal employees and external clientele.
• You want to challenge yourself and grow your career. We are team of people who enjoy learning, growing, and striving to be our best.

What Would Make You Stand Out: 

• Experience working with entitlement models, access administration, licensing operations, or partner-related workflows
• Experience supporting reporting, controls, or governance processes tied to contractual or commercial requirements
• Experience working with external partners, vendors, or content providers is a plus
• Financial services, data, research, or information services industry experience preferred
  
  

Why Choose Fitch: 

• Hybrid Work Environment: 3 days a week in office required based on your line of business and location
• A Culture of Learning & Mobility: Dedicated trainings, leadership development and mentorship programs designed to ensure that your time at Fitch will be a continuous learning opportunity
• Investing in Your Future: Retirement planning and tuition reimbursement programs that empower you to achieve your short and long-term goals
• Promoting Health & Wellbeing: Comprehensive healthcare offerings that enable physical, mental, financial, social, and occupational wellbeing
• Supportive Parenting Policies: Family-friendly policies, including a generous global parental leave plan, designed to help you balance career and family life effectively
• Inclusive Work Environment: A collaborative workplace where all voices are valued, with Employee Resource Groups that unite and empower our colleagues around the globe
• Dedication to Giving Back: Paid volunteer days, matched funding for donations and ample opportunities to volunteer in your community

At Fitch, AI is embedded in how we work every day—supporting smarter decision-making, streamlining workflows, and enabling new ways to create value for our business and clients. Intelligent solutions are increasingly part of our day-to-day operations, helping teams work more efficiently and think differently as we continue to evolve. We’re looking for colleagues who are comfortable operating in an AI-enabled environment—or who are curious, adaptable, and eager to build their AI literacy over time. We value professionals who embrace technology as part of continuous learning and who are committed to using it thoughtfully to enhance how work gets done.

Fitch is committed to providing global securities markets with objective, timely, independent and forward-looking credit opinions. To protect Fitch’s credibility and reputation, our employees must take every precaution to avoid conflicts of interest or any appearance of a conflict of interest. Should you be successful in the recruitment process at Fitch Ratings you will be asked to declare any securities holdings and other potential conflicts prior to commencing employment. If you, or your immediate family, have any holdings that may conflict with your work responsibilities, you may be asked to divest yourself of them before beginning work.

Fitch is proud to be an Equal Opportunity and Affirmative Action Employer. We evaluate qualified applicants without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, disability, protected veteran status, and other statuses protected by law. 

FOR NEW YORK ONLY

Expected base pay rates for the role will be between $90,000 and $120,000 per year. Actual salaries will be determined on an individualized basis and may vary based on factors including but not limited to education, training, experience, past performance, and other job-related factors.  Base pay is one part of Fitch’s total compensation package, which, depending on the position, may also include commission earnings, discretionary bonuses, long-term incentives, and other benefits sponsored by Fitch.