Client Relationship Manager

At Fitch, we have an open culture where employees are able to exchange ideas and perspectives, throughout the organization, irrespective of their seniority. Your voice will be heard allowing you to have a real impact. We embrace diversity and appreciate authenticity encouraging an environment where employees can be their true selves. Our inclusive and progressive approach helps us to keep a balanced perspective.  Fitch is also committed to supporting its employees by advancing conversations around diversity, equity and inclusion.  Fitch’s Employee Resource Groups (ERGs) have been established by employees who have joined together as a workplace community based on similar backgrounds or life experiences.  Fitch’s ERGs are available to connect employees with others within the organization to offer professional and personal support. 

With our expertise, we are not only creating data and information, but also producing timely insights from every angle to influence decision making in this ever changing and highly competitive market. We have a relentless hunger to innovate and unlock the power of human insights and to drive value for our customers. There has never been a better time to make an impact and we invite you to join us on this journey.

Client Relationship Manager

Covenant Review is currently seeking a Client Relationship Manager based out of our New York office.

Covenant Review is a Fitch Solutions company that specializes in Leveraged Finance legal documents. Our team of experienced leveraged finance lawyers provide our subscribers (including hedge funds, insurance companies, mutual funds, and other asset managers) with market-leading analysis of the covenants drafted in the largest leveraged finance deals in the US, primarily covering high yield bonds and leveraged loans. We are looking for an entry-level Client Relationship Manager to join our New York team. This is a great opportunity for someone looking to ultimately embark on a career in client relationship management, customer service, or sales.

What We Offer:

• Benefit from online and in-person bespoke training program provided by Fitch Group
• Work on a day-to-day basis with highly experienced finance lawyers, salespeople, and other professionals
• Opportunities to develop internally via Covenant Review or within the wider Fitch Group

We’ll Count on You To:

• Act as main point of contact for user administration needs, including new user setups, user deactivations, and ensuring all entries are up-to-date and accurate
• Maintain accurate records and permission subscribers for access to Covenant Review and CreditSights research
• Help troubleshoot website and subscriber issues as needed
• Generate and review usage reports and assist the sales team with analysis
• Help manage inbound subscriber request routing and respond to subscriber inquiries
• Support company stakeholders as needed in operations

What You Need to Have:

• Experience using and managing Salesforce
• Superior attention to detail plus the ability to multi-task and prioritize multiple projects simultaneously
• Proactive problem-solving and strong organizational skills
• Comfort with Microsoft Office Suite

What Would Make You Stand Out:

• Excellent interpersonal and communication skills, written and verbal
• Ability to work well under pressure and under shifting priorities
• Experience or interest in Client Relationship Management

FOR NEW YORK ROLES ONLY: Expected base pay rates for the role will be between $60,000 and $70,000 per hour based on a 35 hour work week. Actual salaries will be determined on an individualized basis and may vary based on factors including but not limited to education, training, experience, past performance, and other job-related factors.  Base pay is one part of Fitch’s total compensation package, which, depending on the position, may also include commission earnings, discretionary bonuses, long-term incentives, and other benefits sponsored by Fitch. 

Fitch is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.

FOR NEW YORK AND CALIFORNIA ROLES ONLY: Expected base pay rates for the role will be between $60,000 and $70,000.   Actual salaries will be determined on an individualized basis and may vary based on factors including but not limited to education, training, experience, past performance, and other job-related factors.  Base pay is one part of Fitch’s total compensation package, which, depending on the position, may also include commission earnings, discretionary bonuses, long-term incentives, and other benefits sponsored by Fitch.

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