Apply now »

Director, Account Management (Fintech)

Requisition ID:  46299
Business Unit:  Fitch Solutions
Category:  Business Development & Sales

New York, NY, US

Date Posted:  Feb 15, 2024

Director, Account Management


CreditSights North American Account Management Team is currently seeking a Director of Account Management based out of our New York office.

The prospective candidate will have the opportunity to become an integral part of CreditSights' growing Account Management team in New York, which includes seven skilled account managers and a customer success manager, all working collaboratively to drive success and foster client relationships.


What We Offer:

  • An exciting development opportunity within a high growth environment, allowing for personal and professional advancement working across a variety of Buyside account types.
  • High visibility across the firm, providing a platform to make a significant impact and collaborate with industry experts.
  • The chance to be part of an amazing team culture that values innovation, dedication, and excellence in client service.
  • Great benefits that support our team members' well-being and work-life balance, ensuring a rewarding experience at CreditSights.


We’ll Count on You To:

  • Take full commercial responsibility for managing all renewal processes, oversee and lead contract negotiations, ensuring favorable terms that align with CreditSights' strategic goals while maintaining strong client relationships and retention within your territory.
  • Direct the end-to-end relationship management for your user base, driving engagement and encouraging optimal use of CreditSights' offerings through strategic relationship-building and high-quality service delivery.
  • Navigate the complete client life cycle with a hands-on approach, from onboarding to usage monitoring, identifying at-risk accounts, and conducting regular value reviews, to ensure continuous client engagement and satisfaction.
  • Engage in detailed quarterly territory and key account planning, leveraging data analysis to develop informed strategies and coordinating with internal and external parties to execute these plans effectively.


What You Need to Have:

  • A Bachelor’s degree preferably in Finance, Business, or a related field, laying the educational foundation for excellence in financial markets.
  • 3-5+ years’ experience in client relationship management, sales, or client services, specifically within the financial markets, demonstrating an ability to foster and maintain client relationships.
  • A proven track record of high motivation and results-driven performance, consistently meeting or exceeding challenging quotas and demonstrating success in complex sales environments.
  • Strong business acumen and industry knowledge and the ability to communicate effectively with clients regarding industry insights and product details.
  • Demonstrable experience with CRM tools and internal workflows, indicating a collaborative approach to sales and client service processes and a self-starter mentality for independently organizing and driving daily sales activities.
  • Negotiation skills coupled with the ability to clearly articulate the value proposition and competitive advantages of products and services to clients.


What Would Make You Stand Out:

  • Exceptional leadership and communication skills, including active listening, interpersonal engagement, and the ability to present complex information clearly and persuasively.
  • Intellectual curiosity, a genuine passion for learning, and the capacity to adapt to rapidly changing, ambiguous situations, all while managing time effectively and prioritizing tasks in a fast-paced environment.


Why Fitch?

At Fitch Group, the combined power of our global perspectives is what differentiates us. Our global network of colleagues comes together to accomplish things greater than they ever could alone.


Every team member is essential to our business and each perspective is critical to our success. We embrace a diverse culture that encourages a free exchange of ideas, guaranteeing your voice will be heard and your work will have an impact, regardless of seniority.

We are building incredible things at Fitch and we invite you to join us on our journey.


Fitch Group is a global leader in financial information services with operations in more than 30 countries. Wholly owned by the Hearst Corporation, we are comprised of three main businesses: Fitch Ratings | Fitch Solutions | Fitch Learning.


For more information please visit our websites: | |


Fitch is committed to providing global securities markets with objective, timely, independent and forward-looking credit opinions. To protect Fitch’s credibility and reputation, our employees must take every precaution to avoid conflicts of interests or any appearance of a conflict of interest. Should you be successful in the recruitment process at Fitch Ratings you will be asked to declare any securities holdings and other potential conflicts prior to commencing employment. If you, or your immediate family, have any holdings that may conflict with your work responsibilities, you may be asked to divest yourself of them before beginning work.

Fitch Group is proud to be an Equal Opportunity and Affirmative Action Employer. We evaluate qualified applicants without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, disability, protected veteran status, and other statuses protected by law.


FOR NEW YORK ROLES ONLY: Expected base pay rates for the role will be between 115,000 and 140,000 per year. Actual salaries will be determined on an individualized basis and may vary based on factors including but not limited to education, training, experience, past performance, and other job-related factors.  Base pay is one part of Fitch’s total compensation package, which, depending on the position, may also include commission earnings, discretionary bonuses, long-term incentives, and other benefits sponsored by Fitch. 

CreditSights - Login


CreditSights, Covenant Review and LevFin Insights are becoming one, bringing together best in class research, covenant analysis and news on a new platform, with a unified interface and login. Now more than ever before, we give our clients the ability to KNOW MORE, RISK BETTER.


CreditSights was founded over 20 years ago with the goal of producing insightful, impartial research that would allow our clients to make prudent, profitable investment decisions in the global credit markets. CreditSights is a Fitch Solutions Company.


Our global institutional client base includes banks, investment advisors, mutual funds, pension managers, insurance companies, hedge funds, private equity investors and corporations. The independent research we provide is a leading voice in global credit markets, with our experts contributing to market news in Bloomberg, The Wall Street Journal, Forbes, Financial Times, Business Insider, Barron’s and many more.






Nearest Major Market: Manhattan
Nearest Secondary Market: New York City

Apply now »