Director, Account Manager-Key Strategic Accounts

Fitch Solutions is a leading provider of insights, data and analytics. It informs investment strategies, strengthens risk management capabilities and helps identify strategic opportunities. Its analysts, lawyers, journalists and economists offer in-depth views on credit markets/risk and individual credits, ESG, developed and emerging markets, and industry sectors. Fitch Solutions is part of Fitch Group, a global leader in financial information services with operations in over 30 countries. Fitch Group is owned by Hearst.

Step into a role on the Fitch Solutions Commercial Team, where your talent for fostering client relationships meets unparalleled opportunities for professional development and visibility in the financial market intelligence space. Joining us means immersing yourself in a dynamic, fast-paced environment, supported by the strong foundation of a leading financial services group. Our diverse portfolio of powerful brands and products showcases our commitment to collaboration and innovation, proving that we are stronger together. With numerous opportunities for growth and a culture that celebrates every success, the Fitch Solutions Commercial Team is where your career can thrive and you can make a meaningful impact.

Want to learn more about a career on our commercial team? Visit our careers page: https://careers.fitch.group/content/Fitch-Solutions-Commercial/

Fitch Solutions is currently seeking a Key Strategic Manager based out of our New York office.

 This is a senior, high-visibility individual contributor role within our most strategic client segment – globally significant financial institutions with multi-line, enterprise-wide engagements. Reporting to the Senior Director, Segment Head, you will own end-to-end commercial responsibility for a book of enterprise accounts, building deep executive relationships and driving multi-product growth across the full Fitch Solutions portfolio.

How You’ll Make an Impact:

Strategic Account Ownership

• Own a portfolio of enterprise, multi-line strategic accounts, serving as the primary relationship owner and commercial point of contact.
• Develop and execute enterprise-level account plans, identifying white space and coordinating execution across products and regions.
• Lead the full renewal and negotiation process for your book, ensuring favorable terms that protect revenue and strengthen long-term client relationships.

Executive Relationship & Commercial Leadership

• Build and maintain senior and C-suite relationships across assigned accounts (e.g., CIO, CRO, Heads of Research, Trading, Risk, and Portfolio Management).
• Lead complex, multi-year commercial agreements spanning multiple products, business units, and stakeholder groups.
• Plan and deliver executive business reviews (EBRs) and other senior engagement touchpoints that reinforce Fitch Solutions as a mission-critical partner.
• Direct end-to-end relationship management across the firm, coordinating with Customer Success Managers, Client Services, and Specialists to drive full-portfolio engagement.

Retention, Expansion & Growth

• Own Net Revenue Retention and expansion targets across your book of strategic accounts.
• Research and prospect for growth opportunities across Credit Research and Ratings Data Services, Credit Risk Solutions, Industry and Country Macro Research and Data, and Sustainability solutions.
• Partner with Sales Specialists, Product, and Customer Success to deliver coordinated, cross-functional account strategies.

Operating Discipline & Collaboration with Leadership

• Maintain accurate, high-confidence forecasting across renewals and expansion pipeline within your book.
• Maintain rigorous CRM utilization and account planning discipline in line with segment standards set by the Segment Head.
• Bring client and market insight back to the Segment Head and broader organization to help inform product, pricing, and go-to-market strategy.

You May be a Good Fit if:

• 10+ years of sales, account management, or business development experience within financial services, data, or analytics, with a track record managing large or strategic institutional relationships.
• General knowledge of financial services and capital markets, with a focus on fixed income preferred.
• A Bachelor’s degree, preferably in Finance, Business, or a related field.
• A proven track record of developing business and growing revenue streams with large institutional or enterprise clients.
• Demonstrated ability to build and manage relationships at the senior executive level, as well as across procurement and user levels.
• Strong commercial acumen and negotiation skills, with experience structuring complex, multi-product agreements.
• Self-motivated with the ability to generate ideas and demonstrate initiative, tenacity, and perseverance.
• Creative problem-solving skills with the ability to diagnose issues and develop solutions.
• Excellent presentation and communication skills, both oral and written (PowerPoint a plus).
• Fluent written and spoken English is essential.

Travel: 20%. We currently operate within a hybrid work environment, with 3 days required in office.

What Would Make You Stand Out:

• Existing network across top-tier U.S. and global financial institutions at senior levels.
• Experience structuring or supporting global, multi-product enterprise agreements.
• A track record of expanding enterprise relationships across business lines and geographies.
• Ability to understand client strategy and performance and translate it into an account plan that optimizes product adoption and growth.
• A curious mind and genuine passion for financial markets.

Key Measures of Success:

• Net Revenue Retention (NRR) across your book of strategic accounts.
• Expansion growth and wallet share capture within assigned accounts.
• Breadth of product adoption and multi-business-line engagement.
• Forecast accuracy and pipeline predictability.
• Depth of executive relationships and perception as a trusted strategic partner.

Why Choose Fitch:

• Hybrid Work Environment: 2 to 3 days a week in office required based on your line of business and location

• A Culture of Learning & Mobility: Dedicated trainings, leadership development and mentorship programs designed to ensure that your time at Fitch will be a continuous learning opportunity
• Investing in Your Future: Retirement planning, financial wellness and tuition reimbursement programs that empower you to achieve your short and long-term goals
• Promoting Health & Wellness: Comprehensive healthcare offerings that prioritize a healthy body & mind
• Supportive Parenting Policies: Family-first policies, including a generous global parental leave plan, designed to help you balance career and family life effectively
• Dedication to Giving Back: Paid volunteer days and support for community engagement initiatives

At Fitch, AI is embedded in how we work every day—supporting smarter decision-making, streamlining workflows, and enabling new ways to create value for our business and clients. Intelligent solutions are increasingly part of our day-to-day operations, helping teams work more efficiently and think differently as we continue to evolve. We’re looking for colleagues who are comfortable operating in an AI-enabled environment—or who are curious, adaptable, and eager to build their AI literacy over time. We value professionals who embrace technology as part of continuous learning and who are committed to using it thoughtfully to enhance how work gets done.

Fitch is committed to providing global securities markets with objective, timely, independent and forward-looking credit opinions. To protect Fitch’s credibility and reputation, our employees must take every precaution to avoid conflicts of interests or any appearance of a conflict of interest. Should you be successful in the recruitment process at Fitch Ratings you will be asked to declare any securities holdings and other potential conflicts prior to commencing employment. If you, or your immediate family, have any holdings that may conflict with your work responsibilities, you may be asked to divest yourself of them before beginning work.

Fitch is proud to be an Equal Opportunity and Affirmative Action Employer. We evaluate qualified applicants without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, disability, protected veteran status, and other statuses protected by law.

FOR NEW YORK AND CHICAGO ROLES ONLY

Expected base pay rates for the role will be between $130,000 and $180,000 per year. Actual salaries will be determined on an individualized basis and may vary based on factors including but not limited to education, training, experience, past performance, and other job-related factors.  Base pay is one part of Fitch’s total compensation package, which, depending on the position, may also include commission earnings, discretionary bonuses, long-term incentives, and other benefits sponsored by Fitch.  

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