Fitch Learning | Client Relationship Manager, Associate Director - Toronto, ON

Fitch Learning is a leader in financial services training. With unrivaled breadth and depth, the company delivers learning solutions for apprentices, graduates, and professionals with 10+ years of experience in Financial Services. Our offerings include expert faculty, e-learning, coaching, and blended assessments that improve individual and collective business performance.

Working at Fitch Learning provides the opportunity to be part of a global leader in financial education, committed to delivering innovative training solutions. You’ll collaborate with a team of experts dedicated to empowering professionals with the skills and knowledge needed to excel in the finance industry. By joining us, you’ll be at the forefront of innovation in professional education, contributing to impactful learning experiences that drive career advancement and industry success.

Fitch Learning is seeking a Client Relationship Manager at the Associate Director level based in our Toronto office.

About the Team

Drive business growth at Fitch Learning as a dynamic sales professional who will develop strategic client relationships and lead complex sales cycles for our premier financial training solutions. You will drive sales by applying consultative selling and trusted advisor behaviors to identify opportunities, provide tailored guidance to senior-level clients, and convert prospects into long-term partnerships in the financial services sector. This influential position offers the opportunity to make a significant impact across our markets.

• Requires travel for approximately 20% to 40% of your time
• This role is commission-eligible from day one
• The ideal candidate will bring hands-on commercial lending experience and demonstrate success in sales/business development

How You’ll Make an Impact

• Identify and pursue opportunities to expand into new markets and broaden our product offerings, with a focus on client-driven and niche segments
• Partner with Marketing to develop collateral, leverage various marketing channels, and promote new product launches
• Utilize Fitch Learning’s resources, including courses, eLearning, and professional certifications, to deepen your own industry knowledge

You May Be a Good Fit if You Have

• A Client Relationship Manager typically has around 8+ years of experience
• Demonstrated experience in Commercial or Business Banking, with a strong understanding of client relationship management, portfolio growth, and revenue targets in financial institution settings
• Hands-on familiarity with credit and lending products (e.g., term loans, revolving credit facilities, lines of credit, asset-based lending), including credit analysis, underwriting fundamentals, risk assessment, and deal structuring
• Proven ability to translate banking product knowledge into consultative sales conversations—identifying client needs, articulating value propositions, and collaborating with stakeholders (Relationship Managers, credit teams, product teams) to drive adoption and close complex deals

What Would Make You Stand Out

• Deep knowledge of the Canadian and North American financial markets industry
• Experience in financial education and learning solution design
• Strong consultative, analytical, and strategic thinking skills
• Proven ability to work effectively in a small, agile team environment, adapting to meet client and organizational needs

Why Choose Fitch

• Hybrid Work Environment: You will be expected to be in the office three days per week when not meeting with clients, with flexibility to work from home for up to two days per week
• A Culture of Learning & Mobility: Dedicated training, leadership development, and mentorship programs designed to ensure your time at Fitch is a continuous learning opportunity
• Investing in Your Future: Retirement planning and tuition reimbursement programs that support your long-term career and financial goals
• Promoting Health & Wellbeing: Comprehensive benefits that support physical, mental, financial, social, and occupational wellbeing
• Supportive Parenting Policies: Family-friendly policies, including a generous global parental leave plan, designed to help you balance career and family life
• Inclusive Work Environment: A collaborative workplace where all voices are valued, with Employee Resource Groups that unite and empower colleagues around the globe
• Dedication to Giving Back: Paid volunteer days, matched funding for donations, and opportunities to give back in your community

Fitch is committed to providing global securities markets with objective, timely, independent, and forward-looking credit opinions. To protect Fitch’s credibility and reputation, our employees must take every precaution to avoid conflicts of interest or any appearance of a conflict of interest. Should you be successful in the recruitment process at Fitch, you will be asked to declare any securities holdings and other potential conflicts prior to commencing employment. If you, or your immediate family, have any holdings that may conflict with your work responsibilities, you may be asked to divest them before beginning work.

Fitch is proud to be an Equal Opportunity and Affirmative Action Employer. We evaluate qualified applicants without regard to race, colour, ancestry, place of origin, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, record of offences, marital status, family status, disability, or any other status protected by applicable law.

FOR TORONTO: The anticipated base salary range for this role is CAD 130,000 to CAD 145,000 per year. Actual compensation will be determined on an individualized basis and may vary based on factors including, but not limited to, education, training, experience, past performance, and other job-related considerations. Base pay is one part of Fitch’s total compensation package, which may also include commission earnings, discretionary bonuses, long-term incentives, and other benefits sponsored by Fitch.

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