Junior Digital Customer Success Manager, Warsaw

Fitch Solutions is currently seeking a Digital Customer Success Manager based out of our Warsaw office.

Fitch Solutions is a leading provider of insights, data and analytics. It informs investment strategies, strengthens risk management capabilities and helps identify strategic opportunities. Its analysts, lawyers, journalists and economists offer in-depth views on credit markets/risk and individual credits, ESG, developed and emerging markets, and industry sectors. Fitch Solutions is part of Fitch Group, a global leader in financial information services with operations in over 30 countries. Fitch Group is owned by Hearst.

Step into a role on the Fitch Solutions Commercial Team, where your talent for fostering client relationships meets unparalleled opportunities for professional development and visibility in the financial market intelligence space. Joining us means immersing yourself in a dynamic, fast-paced environment, supported by the strong foundation of a leading financial services group. Our diverse portfolio of powerful brands and products showcases our commitment to collaboration and innovation, proving that we are stronger together. With numerous opportunities for growth and a culture that celebrates every success, the Fitch Solutions Commercial Team is where your career can thrive, and you can make a meaningful impact.

About the Team 

Join our growing team in Warsaw, Poland.

How You’ll Make an Impact: 

As our Digital Customer Success Manager, you’ll be at the heart of our customer journey – driving adoption, engagement, and long-term value through scalable digital touchpoints. You’ll work closely with cross-functional teams to ensure our customers feel supported, empowered, and excited about what’s next.

• Support Customer Onboarding & Adoption
  • Help design and deliver digital programs that guide customers through onboarding and product adoption.
  • Learn how to improve customer satisfaction and renewal rates through scalable, consistent processes.
• Use Digital Tools to Engage Customers
  • Work with automation, self-service platforms, and AI to manage customer journeys at scale.
  • Help create personalized and proactive communication strategies.
• Learn from Customer Data
  • Track customer health scores, usage patterns and feedback.
  • Assist in identifying trends, risks, and opportunities for growth, and help turn insights into action.
• Collaborate Across Teams
  • Build relationships with colleagues in Product, Sales, Marketing and Support.
  • Be a voice for the customer and help drive improvements across the business.

You May be a Good Fit if:

• 1 year’ or above experience in Customer Success, Account Management, or a similar client-facing role.
• You love data and use it to guide decisions and conversations.
• You’re comfortable working with technology and willing to learn new tools and approaches.
• You’re a natural communicator – empathetic, clear, and proactive.
• You thrive in a fast-paced, collaborative environment and enjoy solving problems creatively.
• Fluency in English language.

What Would Make You Stand Out: 

• Experience with digital tools such as CRM platforms, customer engagement software, or marketing automation systems.
• Familiarity with customer journey mapping and lifecycle marketing.
• You’ve built or contributed to digital success programs or automation workflows.
• You bring a growth mindset and a passion for continuous improvement.
• Additional languages would be an advantage.

Why Choose Fitch: 

• Hybrid Work Environment: 2 to 3 days a week in office required based on your line of business and location
• A Culture of Learning & Mobility: Dedicated trainings, leadership development and mentorship programs designed to ensure that your time at Fitch will be a continuous learning opportunity
• Investing in Your Future: Retirement planning and tuition reimbursement programs that empower you to achieve your short and long-term goals
• Promoting Health & Wellbeing: Comprehensive healthcare offerings that enable physical, mental, financial, social, and occupational wellbeing
• Supportive Parenting Policies: Family-friendly policies, including a generous global parental leave plan, designed to help you balance career and family life effectively
• Inclusive Work Environment: A collaborative workplace where all voices are valued, with Employee Resource Groups that unite and empower our colleagues around the globe
• Dedication to Giving Back: Paid volunteer days, matched funding for donations and ample opportunities to volunteer in your community

Fitch is committed to providing global securities markets with objective, timely, independent and forward-looking credit opinions. To protect Fitch’s credibility and reputation, our employees must take every precaution to avoid conflicts of interest or any appearance of a conflict of interest. Should you be successful in the recruitment process at Fitch Ratings you will be asked to declare any securities holdings and other potential conflicts prior to commencing employment. If you, or your immediate family, have any holdings that may conflict with your work responsibilities, you may be asked to divest yourself of them before beginning work.

Fitch is proud to be an Equal Opportunity and Affirmative Action Employer. We evaluate qualified applicants without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, disability, protected veteran status, and other statuses protected by law. 

Expected annualized salary for the role will be between PLN 100,000 and 150,000 per year. Actual salaries will be determined on an individualized basis and may vary based on factors including but not limited to education, training, experience, past performance, and other job-related factors. Base pay is one part of Fitch’s total compensation package, which, depending on the position, may also include commission earnings, discretionary bonuses, long-term incentives, and other benefits such as pension, health and life insurance sponsored by Fitch.

Disclaimer on Benefits Information

In accordance with the requirements of the EU Pay Transparency Directive, the benefits described in this job advertisement represent a general overview and do not constitute the full list of benefits available for this position. Comprehensive and final details regarding compensation and benefits will be provided to candidates at the offer stage.

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